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For Companies At a Glance
- Tasks: Lead the front office team and create amazing guest experiences.
- Company: Join Accor, a global leader in hospitality with a vibrant culture.
- Benefits: Enjoy perks like discounts, complimentary stays, and career development.
- Why this job: Make a real impact in hospitality while growing your career.
- Qualifications: Customer service experience and strong leadership skills are essential.
- Other info: Be part of a supportive team that values creativity and individuality.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Responsibilities
- Develop high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
- Take into account and anticipate guests' needs.
- Handle any guest complaints that cannot be settled directly by team members and provide a rapid solution.
- Convey the hotel image.
- Assist in growing ALL program membership.
- Ensure that information is passed on to other departments as necessary (floor staff, technical team etc) and to the other members of the department.
- Keep track of the standard of services delivered, based on guest comments and quality audits.
- Other duties assigned by management.
Qualifications
Who are we looking for? If the above seems like a good challenge to you, or the next step in your career; here is then what you should bring with you:
- A solid background in customer service is essential, a previous experience in hotels is always welcomed!
- Proven leadership skills and experience.
- A creative, can-do attitude, with the ability to think outside of the box.
- A bubbly and sociable personality!
Benefits
What will you get? Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:
- Pension Scheme.
- A Discount Card to be used in Accor Hotels Worldwide.
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C).
- Training & Development.
- Additional holidays with service.
- Recommend a friend scheme.
- Employee Advisory Service.
- ... And much more!
Front Office Team Leader employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Accor's values and mission. This way, you can show how your personality aligns with their vibe, making you a perfect fit for the Front Office Team Leader role.
✨Tip Number 2
Practice your people skills! As a Front Office Team Leader, you'll be all about building relationships. Think of examples from your past where you've gone above and beyond for guests, and be ready to share those stories during your chat.
✨Tip Number 3
Show off your leadership chops! Be prepared to discuss how you've led teams in the past, especially in high-pressure situations. Accor loves a can-do attitude, so highlight your creative problem-solving skills!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Accor family. So, don’t hesitate – get your application in and let’s make some hospitality magic happen!
We think you need these skills to ace Front Office Team Leader
How to prepare for a job interview at AccorHotel
✨Know Your Guests
Before the interview, research Accor's values and guest experience philosophy. Understand what makes their hospitality unique and be ready to discuss how you can enhance guest relationships. This shows that you’re not just looking for a job, but that you genuinely care about the guest experience.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and handle complaints effectively. This will demonstrate that you have the proven leadership skills they are looking for.
✨Embrace Creativity
Accor values a creative, can-do attitude. Think of innovative solutions to common hospitality challenges and be ready to share them during your interview. This will show that you can think outside the box and contribute positively to the team.
✨Be Yourself
Accor wants to know the real you! Bring your bubbly and sociable personality to the forefront. Engage with your interviewers, smile, and let your passion for hospitality shine through. Authenticity can set you apart from other candidates.
