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For Companies At a Glance
- Tasks: Welcome guests with a smile and manage their check-in and check-out smoothly.
- Company: Join a vibrant hotel within the Accor network, known for its diverse brands.
- Benefits: Opportunities for growth, inclusive culture, and a chance to make a positive impact.
- Why this job: Become a Heartist® and create memorable experiences for guests every day.
- Qualifications: Customer service experience and strong communication skills are preferred.
- Other info: Flexible hours, including weekends, in a dynamic hospitality environment.
Overview
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Responsibilities
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Greet and welcome guests in a warm and professional manner.
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Check guests in and out efficiently using the hotel’s booking system.
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Handle reservations, cancellations, and modifications via phone, email, and in person.
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Provide guests with information about hotel facilities, services, local attractions, and directions.
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Manage guest complaints and resolve issues promptly and professionally.
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Handle cash, credit card transactions, and billing accurately.
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Maintain a tidy and organized front desk and lobby area.
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Communicate effectively with housekeeping, maintenance, and other departments.
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Perform administrative tasks such as filing, photocopying, and data entry.
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Follow hotel security procedures and ensure guest confidentiality.
Qualifications
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Previous experience in a receptionist, front desk, or customer service role (preferred).
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Excellent verbal and written communication skills.
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Professional appearance and demeanor.
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Ability to multitask and remain calm under pressure.
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Proficiency in using hotel software systems (e.g., Opera, PMS, or similar).
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Basic math and computer skills (MS Office, email, internet).
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Flexible availability, including weekends and holidays.
Additional Information
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Front Office Reception (F/M/X) employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Reception (F/M/X)
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with their services, local attractions, and any unique offerings. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your greeting and welcoming skills! Role-play with a friend or in front of a mirror. A warm, professional welcome is key to making a great first impression, so let your personality shine through!
✨Tip Number 3
Don’t forget to showcase your multitasking abilities! Think of examples from your past experiences where you juggled multiple tasks under pressure. This will help you stand out as someone who can handle the fast-paced environment of a front office.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team. Let’s get you that Heartist® title!
We think you need these skills to ace Front Office Reception (F/M/X)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re all about creating memorable experiences for our guests!
Tailor Your Application: Make sure to tailor your application to the Front Office Reception role. Highlight any relevant experience you have in customer service or reception work, and mention specific skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors. A polished application reflects your professionalism!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us you’re tech-savvy and know how to navigate online systems, which is super important for the role!
How to prepare for a job interview at AccorHotel
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understanding the Accor network and what it means to be a Heartist® will help you align your answers with their vision of responsible hospitality.
✨Practice Your Greeting
Since you'll be the first point of contact for guests, practice a warm and professional greeting. Role-play with a friend or family member to ensure you come across as friendly and approachable, just like the hotel expects.
✨Showcase Your Multitasking Skills
During the interview, be ready to discuss how you handle multiple tasks at once. Share specific examples from your past experiences where you successfully managed guest check-ins, reservations, and complaints simultaneously.
✨Prepare for Common Scenarios
Think about potential guest complaints or issues that could arise and how you would resolve them. Being able to demonstrate your problem-solving skills will show the interviewer that you're ready to handle the pressures of the front desk.
