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- Tasks: Welcome guests, manage night check-ins, and ensure safety with a smile.
- Company: Join the vibrant ibis London Canning Town, part of the Accor network.
- Benefits: Flexible schedule, free meals, staff discounts, and personal development opportunities.
- Why this job: Be a Heartist® and create memorable experiences for guests at night.
- Qualifications: No experience needed; just bring your calm, organised, and communicative self.
- Other info: Enjoy a creative space where your ideas truly matter.
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Your smile can be felt even at 3AM.
At ibis London Canning Town, we’re more than just a hotel. We’re a vibrant, welcoming space where personality and professionalism go hand in hand. We’re currently looking for a Night Team Member to join our Front Office team and deliver exceptional service to guests around the clock.
What You\’ll Be Doing
- Delivering a warm and efficient welcome to late arrivals and handling night check-ins and check-outs
- Managing night audit procedures and end-of-day reporting
- Responding to guest requests with a positive, can-do attitude
- Ensuring guest safety and security, including regular floor walks and handling any incidents
- Supporting with light cleaning, breakfast prep, or bar service if needed
- Preparing the hotel for the morning handover with a clear and organised approach
Qualifications
- Previous hotel or front office experience is great, but we’ll provide full training
- Someone who is calm under pressure, organised, and happy to work independently
- A natural communicator with great attention to detail
- Comfortable with technology and confident using systems (training provided on Opera Cloud)
- Flexible and reliable, with availability for night shifts, weekends, and holidays
What’s in It for You
- Be part of a growing, people-focused brand with real personality.
- Enjoy a flexible schedule and a healthy work-life balance.
- Free meals on shift and staff discounts.
- Opportunities for training and personal development.
- A relaxed, creative space where your ideas matter.
Sound like you?
Hit apply and join the Ibis Canning Town family. Whether you’re looking to grow or bring your energy to a new role, we’d love to hear from you.
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Front office night team member employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front office night team member
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be ready for an impromptu chat! When you apply through our website, keep your phone handy. Sometimes, employers want to have a quick chat to gauge your personality and see if you’re a fit for their team.
✨Tip Number 3
Show off your personality! During interviews or meet-ups, let your true self shine. The hospitality industry loves a warm smile and a friendly attitude, so don’t hold back on showing your enthusiasm for the role.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your excitement can set you apart from other candidates. It shows you’re genuinely interested in joining the Ibis Canning Town family.
We think you need these skills to ace Front office night team member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re all about creating a welcoming atmosphere!
Tailor Your Application: Make sure to tailor your application to the Front Office Night Team Member role. Highlight any relevant experience or skills that match what we’re looking for, like your ability to stay calm under pressure or your knack for great communication.
Be Clear and Organised: Just like we value organisation in our hotel, we appreciate clarity in your application. Keep it structured and easy to read, so we can quickly see why you’d be a great fit for our team. A well-organised application reflects your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Ibis Canning Town family!
How to prepare for a job interview at AccorHotel
✨Show Your Warmth
As a Night Team Member, your ability to create a welcoming atmosphere is key. Practice greeting friends or family with a warm smile and friendly tone. This will help you convey that same warmth during the interview, showing that you can deliver exceptional service even at odd hours.
✨Demonstrate Calmness Under Pressure
Think of scenarios where you've had to stay calm in stressful situations. Share these experiences during your interview to illustrate your ability to handle pressure. The hotel industry can be hectic, especially at night, so showcasing your composure will definitely impress.
✨Familiarise Yourself with Technology
Since you'll be using systems like Opera Cloud, it’s a good idea to brush up on your tech skills. If you have experience with similar software, mention it! If not, consider watching tutorials online to get a feel for it. This shows you're proactive and ready to learn.
✨Highlight Your Flexibility
The role requires availability for night shifts and weekends, so be prepared to discuss your schedule openly. If you have previous experience working flexible hours, share that! It demonstrates your reliability and willingness to adapt, which is crucial for this position.
