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For Companies At a Glance
- Tasks: Lead the front office team, ensuring exceptional guest service and smooth operations.
- Company: Join Accor, a global leader in hospitality, known for its inclusive culture.
- Benefits: Enjoy competitive salary, bonuses, flexible rota, and complimentary hotel stays.
- Why this job: Be part of a supportive team, with opportunities for growth and international development.
- Qualifications: Previous front office leadership experience preferred; strong customer service skills essential.
- Other info: Experience a one-night stay to understand guest needs firsthand.
The predicted salary is between 28800 - 43200 ÂŁ per year.
At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.
If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!
Job Description
As our next Front Office Manager, you will…
- Be passionate about guests and delivering exceptional service.
- Bring strong knowledge and experience across front office operations.
- Take a hands‑on, organised, and supportive approach with your team.
- Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
- Be results‑driven and understand what’s needed to achieve hotel goals.
Qualifications
Your key missions:
- Ensure all Front Office policies and procedures are strictly followed.
- Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
- Communicate effectively and collaboratively with all other hotel departments.
- Lead by example on shift, setting the tone for the guest experience.
- Ensure all team members understand brand standards and deliver consistently.
- Balance operational, administrative, and colleague needs effectively.
- Oversee group and meeting room bookings alongside the F&B Manager.
- Handle complaints with confidence and empathy.
- Manage staff planning, scheduling, and budget adherence to optimise productivity.
- Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment.
Who are we looking for?
- Previous experience in a similar Front Office leadership role is preferred.
- Strong system knowledge ,Opera Cloud or similar PMS is a bonus.
- Friendly, approachable, with excellent customer service skills.
- Highly organised with strong attention to detail.
- A positive, team‑oriented leader.
- Able to work effectively under pressure.
- Flexible with working hours, including shifts, weekends, and bank holidays.
- Must have the right to work in the UK.
Additional Information
Why Join Us?
- Competitive salary and benefits package, including bonus up to 10% annual performance bonus,pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Opportunities for career growth and international development.
- A one‑night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Front Office Manager, you will become part of a friendly team of40 talents.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one‑night stay for you to experience this first hand.
Job Type: Full Time
Expected hours:39 hours per week
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
By working at Ibis Cambridge Central Station,you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart‑of‑hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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Front Office Manager employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the specific front office operations and policies of our hotel. Understanding how we operate will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from your previous roles. Highlight situations where you went above and beyond to ensure guest satisfaction, as this aligns perfectly with our values.
✨Tip Number 3
Network with current or former employees of our hotel or similar establishments. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss how you handle pressure and resolve conflicts. As a Front Office Manager, these skills are crucial, so be ready to share relevant experiences that showcase your ability to maintain composure and find solutions.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office operations and leadership roles. Use specific examples that demonstrate your ability to deliver exceptional service and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for guest service and detail how your previous experiences align with the responsibilities of the Front Office Manager role. Mention your familiarity with systems like Opera Cloud if applicable.
Showcase Problem-Solving Skills: Provide examples in your application of how you've proactively handled guest complaints or operational challenges in the past. This will demonstrate your ability to find suitable solutions and ensure positive outcomes.
Highlight Team Leadership: Emphasise your leadership style and how you support and motivate your team. Include any relevant achievements that showcase your ability to lead by example and maintain high standards of service.
How to prepare for a job interview at AccorHotel
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for delivering exceptional service during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles, as this aligns perfectly with what they are looking for.
✨Demonstrate Your Leadership Skills
Prepare to discuss your leadership style and how you support your team. Highlight instances where you've successfully managed a team, resolved conflicts, or improved team performance, as this will showcase your hands-on approach.
✨Be Ready to Discuss Problem-Solving
Think of examples where you've had to be proactive and reactive in challenging situations. Be prepared to explain how you found suitable solutions that led to positive outcomes, as this is crucial for the Front Office Manager role.
✨Familiarise Yourself with Hotel Operations
Brush up on your knowledge of front office operations and any relevant systems like Opera Cloud. Being able to speak confidently about these topics will demonstrate your strong system knowledge and readiness for the role.