Food & Beverage Floor Supervisor

As Food and Beverage Floor Supervisor you will oversee all aspects of the food and beverage operations, ensuring high-quality service, customer satisfaction, and compliance with health and safety regulations. This role involves managing staff, coordinating schedules, monitoring inventory, and maintaining quality standards.

RESPONSIBILITIES

• Schedule shifts and assign duties to ensure adequate staffing levels.
• Provide coaching, feedback, and performance evaluations to team members.
• Foster a positive work environment and resolve any conflicts or issues that arise.
• Directly supervise breakfast service staff, including servers, kitchen staff, and support personnel.
• Ensure that breakfast offerings are varied, high-quality, and align with the establishment's brand standards.
• Monitor food trends and guest feedback to continuously improve and update breakfast menu offerings.
• Ensure exceptional customer service standards are maintained at all times.
• Address customer inquiries, complaints, and feedback promptly and professionally.
• Monitor guest satisfaction levels and implement improvements as necessary.
• Oversee the day-to-day operations of the food and beverage outlets.
• Address any issues or concerns related to food safety or sanitation.
• Assist in budget planning and cost control measures.
• Monitor expenses and revenue, and take corrective actions as necessary.
• Identify opportunities to increase sales and improve profitability.

Qualifications

• Previous supervisory experience within a Food & Beverage environment, preferably in a luxury hotel, restaurant, or hospitality setting.
• Strong knowledge of food safety, health & safety, and hygiene standards, with relevant certifications being advantageous (e.g., Food Safety Level 2 or 3).
• Excellent leadership and people management skills, with the ability to motivate, coach, and develop team members.
• Strong customer service and communication skills, with the ability to handle guest concerns professionally and maintain high service standards.
• Good organisational and administrative skills, including experience with rota management, payroll systems, stock control, and budget awareness.

Additional Information

Discover a world of unparalleled perks tailored just for you:

• Competitive compensation package, including departmental incentives and annual bonus of £1.300,00 per year.
• Free Stays in the UK or Ireland (4 nights/year) - Create unforgettable memories with your loved ones.
• Employee Benefit Card - Discounted rates at Accor properties worldwide.
• Sofitel Experience - Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa - Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Employee Assistance Program with 24/7 GP Access - Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Food & Beverage Floor Supervisor London, England, United Kingdom