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For Companies At a Glance
- Tasks: Lead the restaurant team, ensuring smooth operations and excellent guest experiences.
- Company: Join The Hoxton, a vibrant hotel brand known for its unique hospitality in London.
- Benefits: Enjoy competitive pay, 28 days holiday, health cash plan, and exclusive discounts.
- Why this job: Be part of a fun, supportive team that values individuality and memorable experiences.
- Qualifications: A passion for hospitality and strong relationship-building skills are essential.
- Other info: Opportunities for growth and regular team events make this role exciting!
The predicted salary is between 30000 - 42000 £ per year.
Company Description
Job Description
We\’re looking for a Floor Manager to join our restaurant team in Seabird at The Hoxton, Southwark.
The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub\’s very own licensed bookie! We have 192 bedrooms, 2 restaurants- Albie & Seabird and our first Working From_ location not just in London but Europe!
What you\’ll do…
- Ensuring the restaurant/bar area are H&S compliant for each shift
- Run the daily briefing for the restaurant/bar team
- Coordinating and running the reservations system
- Drafting Floor plan based on covers
- Supporting the Restaurant AGM and Restaurant GM with Food & Beverage stock; ordering, stock counts
- Support the Restaurant AGM on training of wine, food and beverage menus
- Cash handling and daily reporting of revenues as per hotel SOP\’s
- Labour scheduling
- Responsible for the service on the floor and bar
- Responsible for the safe opening and closing of the restaurant
- Working with the culinary team on menus, service and product availability
What we\’re looking for…
- You are the person that knows everyone, and they all know you.
- Nothing is an issue for you – you know what our guests want even before they do.
- Someone who\’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.
- You understand hospitality, it\’s in everything you do.
- You pay attention to the details and care about creating great work.
- You\’re looking for a place where you can be you; no clones in suits here.
- Passionate about creating memorable experiences for others, be they guests or colleagues.
- You\’re not precious. We leave our egos at the door and help get things done.
- You\’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way..
What\’s in it for you…
- Competitive hourly rate plus tronc
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
- It\’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Treat yourself once in a while with lots of retail & hospitality perks through our partners
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Goes without saying, but we\’ll feed you during your shift
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Extra time off to volunteer with one of our partner charities
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you\’re expanding your family
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Seabird
✨Tip Number 1
Familiarise yourself with the Seabird restaurant and its unique offerings. Understanding the menu, the vibe, and what makes it special will help you stand out during conversations with the hiring team.
✨Tip Number 2
Network within the hospitality industry, especially in London. Attend local events or join online groups where you can connect with current employees or others in similar roles to gain insights about the company culture.
✨Tip Number 3
Showcase your passion for hospitality by sharing personal experiences where you've created memorable moments for guests. This could be through social media or during informal meet-ups with industry professionals.
✨Tip Number 4
Prepare to discuss how you handle challenges on the floor, such as managing a busy service or resolving guest complaints. Real-life examples will demonstrate your problem-solving skills and ability to thrive in a fast-paced environment.
We think you need these skills to ace Floor Manager - Seabird
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Floor Manager position. Tailor your application to highlight relevant experience and skills that align with what Seabird is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the restaurant environment. Mention specific experiences that demonstrate your ability to manage a team and create memorable guest experiences.
Highlight Relevant Experience: In your CV, focus on previous roles in hospitality management or similar positions. Use bullet points to clearly outline your achievements, such as improving service efficiency or enhancing customer satisfaction.
Showcase Your Personality: Seabird values individuality and a fun work environment. Let your personality shine through in your application. Share anecdotes that illustrate your ability to build relationships and work collaboratively with a team.
How to prepare for a job interview at AccorHotel
✨Know the Company and Its Culture
Before your interview, take some time to research Seabird and The Hoxton. Understand their values, mission, and what makes them unique in the hospitality industry. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Hospitality Skills
As a Floor Manager, you'll need to showcase your understanding of hospitality. Prepare examples from your past experiences where you've created memorable guest experiences or resolved issues effectively. Highlight your ability to build relationships and work collaboratively with your team.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations on the floor, such as managing a busy service or dealing with a dissatisfied guest. Think through potential scenarios beforehand and prepare your responses to demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Your Passion for Food and Beverage
Since the role involves working closely with the culinary team and managing food and beverage stock, express your enthusiasm for food and drink. Be prepared to discuss your knowledge of wine, food pairings, and any relevant experience you have in this area to show that you're a good fit for the position.
