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- Tasks: Welcome guests and take hot beverage orders while providing excellent customer service.
- Company: Join a vibrant hotel team focused on creating memorable guest experiences.
- Benefits: Enjoy a full-time position with competitive pay and a dynamic work environment.
- Why this job: Be part of a friendly team, enhance your skills, and make lasting connections.
- Qualifications: Must communicate well in English and have a passion for customer service.
- Other info: Weekend availability is required; this role is essential to our guest experience.
POSITION OVERVIEW Department: Food & Beverage Salary: 13.42/hr Providing a warm welcome to guests and taking hot beverage orders and snacks will be at the heart of what you do. You will use your excellent customer service skills to give guests an experience that they are sure to remember! This is a fulltime position (weekend included) MAIN RESPONSIBILITIES Welcoming the guests to our new F&B outlets & providing efficient friendly and professional service Conveying the hotels image through his/her attitude professionalism and excellent grooming standards Communicating proficiently in English (spoken and written) with guests Good knowledge of our products Take responsibility for your designated section and station Ensuring that the F&B area remains well stocked at all times Receiving and processing customers payments Making sure ingredient labels are visible in all stations Maintaining hygienic food service techniques during service Cleaning and sanitizing tables Taking a positive problemsolving approach to guest problems and concerns Actively selling and promoting hotel facilities and services NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role. Remote Work : No Employment Type : Fulltime
FB Team Member employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FB Team Member
✨Tip Number 1
Familiarize yourself with the menu and offerings of our F&B outlets. Knowing the products inside and out will not only help you answer guest questions confidently but also allow you to make personalized recommendations.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock service scenario. This will help you become more comfortable with taking orders and addressing guest concerns in a friendly and professional manner.
✨Tip Number 3
Showcase your enthusiasm for hospitality during any interactions you have with us. A positive attitude and genuine passion for providing excellent service can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you handle challenging situations with guests. Think of examples where you've successfully resolved issues, as this demonstrates your problem-solving skills and commitment to guest satisfaction.
We think you need these skills to ace FB Team Member
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasize your excellent customer service skills in your application. Provide specific examples of how you've created memorable experiences for guests in previous roles.
Showcase Relevant Experience: Detail any previous experience in food and beverage roles or similar positions. Mention your familiarity with handling payments, maintaining hygiene standards, and working in a fast-paced environment.
Demonstrate Communication Skills: Since the role requires proficient communication in English, include examples of how you've effectively communicated with customers or team members in past jobs. This can be in written or spoken form.
Express Enthusiasm for the Role: Convey your passion for the food and beverage industry and your eagerness to contribute to the hotel's image. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at AccorHotel
✨Showcase Your Customer Service Skills
Since this role is all about providing a memorable experience for guests, be ready to share examples of how you've delivered excellent customer service in the past. Highlight any specific situations where you went above and beyond to meet a guest's needs.
✨Demonstrate Your Knowledge of Food & Beverage
Familiarize yourself with the products offered at the establishment. During the interview, express your enthusiasm for food and beverages, and be prepared to discuss any relevant experiences or knowledge you have about the industry.
✨Emphasize Your Communication Skills
Effective communication is key in this role. Practice speaking clearly and confidently in English, and be ready to demonstrate your ability to engage with guests. You might even want to role-play common scenarios that could occur during service.
✨Exude Professionalism and Grooming Standards
The company values professionalism and grooming. Make sure to dress appropriately for the interview and maintain a positive attitude throughout. This will reflect your understanding of the hotel's image and standards.
