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- Tasks: Serve guests with a smile, take orders, and ensure a fantastic dining experience.
- Company: Join Accor, a leading hospitality brand known for exceptional service and guest satisfaction.
- Benefits: Earn £12.81 per hour plus service charge, with flexible working hours.
- Why this job: Be part of a vibrant team, enhance your skills, and create memorable experiences for guests.
- Qualifications: Previous F&B and customer service experience is essential; passion for food and drinks is a must!
- Other info: No car parking available; arrange at your own expense.
FOOD AND BEVERAGE TEAM MEMBER
Position overview
Serves guests (prepares the dining room provides waiter service and clears away) in the point of sale in line with the F&B concept (restaurant meeting room breakfast bar or patio). Provides a high standard of service both in terms of welcome and waiter service.
Main responsibilities
Duties
- Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
- Take orders and send them to kitchen staff through the POS system.
- Deliver orders promptly to the kitchen production area.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling.
- Ensure room service trays and trolleys are set‑up correctly and collected promptly when guest(s) have finished.
- Any other reasonable request as required by your Supervisor or Hotel Management.
Health & Safety
- Actively participate in safe work practices and procedures in the workplace use equipment safely.
- Fully understand departmental fire evacuation and emergency procedures.
- Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
- Report any health or safety hazards to your Supervisor.
- Wear protective clothing and equipment provided.
- Actively participate in Accor hotel environmental initiatives.
- Report all broken or damaged equipment to a Supervisor.
Customer Service
- Provide efficient friendly and professional service to all guests making all guests experience positive.
- Take a positive problem solving approach with guest problems and concerns call the Manager on Duty if difficulties arise.
- Actively sell and promote hotel facilities and services.
General Duties
- Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
- Suggest any improvements that could be made to existing services or procedures.
- Attend training programmes and meetings as directed constantly improve skills and knowledge.
- Follow the expectations and guidelines in the Accor Employee Handbook.
- Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.
Qualifications
- Do you have a passion for Food and/or Drinks If so we have a position available in our Restaurant/Bar
- To provide a friendly relaxing & personalised welcome and experience throughout the service
- To help gain customer loyalty through the high standard of service
- To take food and drinks orders and promote the F&B offer
- To establish good relations with guests offering advice and fostering customer loyalty
- Previous F&B and customer service experience is essential.
- Salary: 12.81 per hour plus service charge
- Car parking is not available however you can arrange at your own expense.
Remote Work: No
Employment Type: Contract
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F&B Team Member employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Team Member
✨Tip Number 1
Familiarise yourself with the menu and drink offerings at StudySmarter's restaurant or bar. Knowing the products inside out will not only help you take orders accurately but also allow you to suggestively sell items, which is a key part of the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock dining scenario. This will help you develop a friendly and professional approach, ensuring that you can create a positive experience for guests right from the start.
✨Tip Number 3
Understand the importance of cleanliness and hygiene in food service. Familiarise yourself with health and safety regulations, as this knowledge will demonstrate your commitment to maintaining high standards in the workplace.
✨Tip Number 4
Be prepared to showcase your problem-solving skills during the interview. Think of examples where you've successfully handled guest complaints or difficult situations, as this will highlight your ability to maintain a positive atmosphere even under pressure.
We think you need these skills to ace F&B Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage service. Include any previous roles where you provided customer service, took orders, or worked in a fast-paced environment.
Craft a Strong Cover Letter: In your cover letter, express your passion for food and drinks. Mention specific experiences that demonstrate your ability to provide excellent customer service and how you can contribute to the team.
Showcase Relevant Skills: Emphasise skills such as order taking, suggestive selling, and maintaining cleanliness in your application. These are crucial for the F&B Team Member role and should be clearly stated.
Highlight Teamwork and Communication: Since this role involves working closely with kitchen staff and other team members, mention any experiences that showcase your teamwork and communication skills. This will show that you can thrive in a collaborative environment.
How to prepare for a job interview at AccorHotel
✨Know the F&B Concept
Familiarise yourself with the restaurant's food and beverage concept. Understand the menu, including any special dishes or drinks, so you can confidently discuss them during the interview and demonstrate your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you resolved guest issues or went above and beyond to enhance their experience, as this is crucial for a position in F&B.
✨Demonstrate Teamwork
Be ready to discuss your experience working in a team environment. Emphasise your ability to collaborate with kitchen staff and fellow team members to ensure smooth service, as teamwork is essential in the hospitality industry.
✨Emphasise Safety Awareness
Understand the importance of health and safety in the workplace. Be prepared to talk about safe work practices you've followed in the past and how you would contribute to maintaining a safe environment for both guests and staff.
