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- Tasks: Welcome guests, manage check-ins/outs, and provide exceptional service in a dynamic environment.
- Company: Join Accor, a global leader in hospitality, where your personality shines.
- Benefits: Earn £13.45/hour, enjoy free stays, and access worldwide discounts.
- Other info: Be part of a diverse team with limitless opportunities across 5000 hotels.
- Why this job: Make a real impact on guest experiences while growing your career in hospitality.
- Qualifications: Positive attitude, customer service focus, and ability to multitask.
The predicted salary is between 27000 - 28000 £ per year.
Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
A job, a career or a calling - whatever brings you here, we have something for you! As our next Part Time Multi Skilled Team Member, you…
- Are extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Be responsible for the reception desk and processing check in/out.
- Provide a friendly and personalised welcome for our guests.
- Convey the image of the brand and the hotel.
- You will have the ability to multi-task and have a proactive personality in this busy hands-on role.
- Provide guests with a single point of contact throughout their stay.
- Be ready to assist at any stage of the guests' stay, from welcome to farewell.
- Handle and resolve any guest feedback in the most efficient and satisfying manner.
- Promote the company’s ALL loyalty programme.
- Prepare all the documents required for the day.
- Bar and Restaurant service by taking orders, serving food, and ensuring guest satisfaction.
- Offer an attentive and personalised service.
- Prepare and clear tables, refill beverages, and ensure food safety and hygiene standards are maintained.
- Assist in setting up, breaking down, and maintaining dining areas for events.
- Flexibly assist in both reception and F&B tasks based on hotel occupancy and needs.
- Cooking and supporting buffet setups and ensure the area is replenished as necessary.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
A little more information: To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. To ensure you can best welcome and care for our guests you will need to be fluent in English.
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing… By working at IBIS Budget Edinburgh Park you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Work Experience
What we are looking for:
- A self-starter with the ability to work unsupervised.
- Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions.
- A fast-thinking, customer-focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on.
Benefits
As part of our team you can have:
- Salary - £13.45 / hour.
- Free night stays in our UK hotels.
- Discounted hotel rates all over the world in Accor Hotels.
- Continuously learn and develop yourself with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
- And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality.
Information on the processing of personal data: When you submit an application to Accor UK Economy Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Multi skilled team member - Late shift in Edinburgh employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi skilled team member - Late shift in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Accor's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you went above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Be flexible and open-minded! The job requires you to juggle various tasks, so highlight your ability to adapt to different situations. Show them that you're ready to dive into whatever needs doing, whether it's at the reception or in the restaurant.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows that you’re keen on the role and appreciate their time!
We think you need these skills to ace Multi skilled team member - Late shift in Edinburgh
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! Accor values authenticity, so don’t be afraid to show us who you really are and what makes you unique.
Tailor Your Application: Make sure to customise your application for the Multi Skilled Team Member role. Highlight your customer service skills and any relevant experience that aligns with the job description. We want to see how you can contribute to our team!
Show Your Passion: Express your enthusiasm for hospitality and helping guests. Share any experiences where you've gone above and beyond to create memorable moments for others. We love candidates who are genuinely excited about making a difference!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AccorHotel
✨Know the Company
Before your interview, take some time to research Accor and its values. Understand their commitment to diversity and inclusion, as well as their focus on guest experience. This will help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
As a Multi Skilled Team Member, you'll be interacting with guests regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to ensure a guest's satisfaction.
✨Demonstrate Flexibility and Initiative
This role requires multitasking and a proactive approach. Be ready to discuss situations where you've successfully handled multiple responsibilities or adapted to changing circumstances. Highlight your ability to think on your feet!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or how they support employee growth. This shows your genuine interest in the role and the company.