At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences at The Hoxton.
- Company: Join The Hoxton, a vibrant hotel brand in Edinburgh's charming West End.
- Benefits: Enjoy competitive salary, 29 days holiday, free food during shifts, and great discounts.
- Other info: Dynamic work environment with opportunities for personal growth and community involvement.
- Why this job: Be part of a passionate team that values creativity and fun in hospitality.
- Qualifications: Experience in hospitality and a knack for leading and inspiring teams.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for a calm and quick-thinking Guest Service Manager who cares about the details and is the go-to person at The Hoxton, Edinburgh for our guests and team. Reporting to the Front Office Manager, you’ll be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.
We’ve opened our doors in Edinburgh’s charming West End - our very first Hox in Scotland. Set across 11 beautiful Georgian townhouses, we’re home to 214 bedrooms, a lively open lobby and bar, an all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible and super-size event space called The Get Together, and The Apartment – our unique signature spot for meetings, private dinners and memorable gatherings.
More about us… The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
What's in it for you...
- Become part of a team that’s very passionate about creating great hospitality experiences.
- Competitive salary.
- 29 days holiday (including bank holidays), pension and life insurance.
- Food on us during your shift.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
What you’ll do...
- Support the running of our day-to-day front office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
- Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
- Make sure everything is running smoothly and looking sharp, being our guests and teams main contact person and manager on duty, working with the team to find solutions to any hiccups.
What we’re looking for...
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- If you’re familiar with Opera Cloud or similar front desk operating system would be a big advantage.
- A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
Guest Service Manager in Edinburgh employer: AccorHotel
At The Hoxton, Edinburgh, we pride ourselves on fostering a vibrant and inclusive work culture that values individuality and creativity. As a Guest Service Manager, you'll enjoy competitive benefits including 29 days of holiday, ongoing training, and opportunities for personal growth within a fast-growing international group. Join us in creating memorable experiences for our guests while being part of a supportive team that knows how to celebrate success and have fun together.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Hoxton or similar places. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show your personality! When you get the chance to meet potential employers, whether at a job fair or an informal gathering, let your passion for hospitality shine through. Be yourself and share why you love creating memorable experiences for guests.
✨Tip Number 3
Prepare for the interview by knowing The Hoxton inside out. Familiarise yourself with their values, services, and what makes them unique. This will help you connect your experience to their mission and show you’re genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our team and ready to dive into the Hoxton vibe.
We think you need these skills to ace Guest Service Manager in Edinburgh
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to customise your application to reflect the role of Guest Service Manager. Highlight your experience in leading teams and creating memorable guest experiences, as these are key to what we’re looking for.
Show Your Enthusiasm:We love candidates who are genuinely excited about joining our team! Use your application to express why you want to work at The Hoxton and how you can contribute to our vibrant atmosphere.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at AccorHotel
✨Know the Company Inside Out
Before your interview, take some time to research The Hoxton and its unique approach to hospitality. Understand their values, the vibe of the Edinburgh location, and what makes them stand out in the industry. This will not only impress your interviewers but also help you tailor your answers to align with their ethos.
✨Showcase Your People Skills
As a Guest Service Manager, your ability to connect with guests and lead a team is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers or successfully managed a team. Highlighting these moments will demonstrate your passion for hospitality and your leadership style.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess how you would handle specific situations at the front desk. Think about potential challenges like overbooking or guest complaints, and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Bring Your Personality to the Table
The Hoxton values individuality, so don’t be afraid to let your personality shine through during the interview. Share your unique experiences and what makes you passionate about hospitality. A genuine connection can make all the difference, so be yourself and show them why you’d be a great fit for their team.
