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- Tasks: Lead the team to deliver exceptional guest experiences and manage daily operations.
- Company: Join Accor, a global leader in hospitality that values your individuality.
- Benefits: Flexible shifts, competitive salary, and opportunities for personal growth.
- Why this job: Be part of a dynamic team shaping the future of hospitality.
- Qualifications: Strong leadership skills and ability to handle complex guest situations.
- Other info: 40 hours per week with early and late shifts; embrace limitless possibilities.
Company Description
\”Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\”
Job Description
Duty Manager
The Duty Manager reports directly to the General Manager and acts on their behalf in their absence. Is responsible for the entire operation including Food and Beverage, Rooms, Guest Experience and Sales and Marketing. Your role is to enforce standards and, to guarantee a consistently high quality guest experience. Coordinates all aspects of the operation to ensure that each outlet functions at an optimal level in key areas including service, revenue generation and cost management. Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach. Fosters the talent within the department to ensure that all reporting HODs and Talents are effective in their current roles and developed to the next level.
Carry out Duty Management shifts accordingly DM ROTA and business needs
Additional Information
40 Hours per week.
Shift Times: Early shifts & Late Shifts
Flexibility: Monday – Sunday
Salary: To be confirmed
Skills: Opera Cloud, Leadership, Able to handle complex situations and guest queries, working under pressure, dealing with complaints, managing delayed flights, Assisting other departments as needed, H&S awareness, Fire Marshall and First Aid will be an advantage etc.
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Contact Detail:
AccorHotel Recruiting Team
We think you need these skills to ace Duty Manager - Full time
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express what makes you unique and how you align with our values at Accor.
Tailor Your Application: Make sure to customise your application for the Duty Manager role. Highlight your relevant experience in hospitality, leadership skills, and any specific achievements that demonstrate your ability to enhance guest experiences.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at AccorHotel
✨Know Your Stuff
Make sure you’re familiar with Accor’s values and the specifics of the Duty Manager role. Brush up on your knowledge of hospitality standards, especially in areas like Food and Beverage and Guest Experience. This shows you’re genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
As a Duty Manager, you’ll need to lead a team effectively. Prepare examples from your past experiences where you’ve successfully managed a team or resolved conflicts. Highlight your ability to foster a positive culture and develop talent within your team.
✨Prepare for Scenario Questions
Expect questions about handling complex situations, such as guest complaints or operational challenges. Think of specific instances where you’ve dealt with similar issues and be ready to discuss how you approached them and what the outcomes were.
✨Demonstrate Flexibility and Adaptability
The role requires working various shifts and adapting to changing circumstances. Be prepared to discuss your availability and provide examples of how you’ve successfully adapted to change in previous roles. This will show that you’re ready to embrace the dynamic nature of the hospitality industry.
