Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests with enthusiasm and provide top-notch service while managing phone calls.
- Company: Join a diverse and inclusive hotel team committed to exceptional guest experiences.
- Benefits: Full-time role with opportunities for training and professional development.
- Why this job: Be the face of hospitality, making guests feel at home while boosting hotel revenue.
- Qualifications: Customer service experience preferred; training provided for the right candidates.
- Other info: Dynamic work environment with a focus on teamwork and guest satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Greet guests with enthusiasm providing a warm welcome and efficient service including handling phone calls professionally.
- Master our food and beverage offerings guiding guests to perfect choices and eloquently describing menu items including allergen information.
- Resolve conflicts and solve problems swiftly ensuring guest satisfaction at all times.
- Maintain a clean organized workspace and ensure all supplies are readily available for guests and team members.
- Boost revenue by promoting hotel services and upselling when appropriate.
- Prepare food and beverage areas to Accor Hotels high standards demonstrating attention to detail.
- Collaborate effectively with team members to achieve departmental goals and deliver exceptional service.
- Develop expertise in beverage offerings and manage stock efficiently.
Qualifications
- Prior experience in a customer service or hospitality role is preferred.
- Familiarity with hotel operations and procedures is a plus.
- Basic knowledge of point of sale ordering systems is desirable.
- Ability to handle cash transactions accurately and responsibly.
- Willingness to undergo training and professional development as required by the hotel.
- Must be legally eligible to work in the country where the hotel is located.
Additional Information
- Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
- Remote Work: No
- Employment Type: Full-time
Guest Service Associate in Dartford employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Associate in Dartford
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Brush up on your customer service skills and be ready to chat about how you can create a warm welcome for guests. We want to see that enthusiasm shine through!
✨Tip Number 2
Practice your menu knowledge! Get familiar with food and beverage offerings, including allergen info. When you’re in an interview, being able to eloquently describe these will show you’re ready to guide guests to their perfect choices.
✨Tip Number 3
Conflict resolution is key in this role. Think of examples from your past experiences where you’ve solved problems swiftly. We love to hear how you’ve kept guest satisfaction at the forefront!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to get noticed. Show us your passion for hospitality and how you can contribute to our team’s success. Let’s make it happen together!
We think you need these skills to ace Guest Service Associate in Dartford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for guest service shine through! We want to see how excited you are about providing a warm welcome and efficient service. Use lively language that reflects your personality and enthusiasm for the role.
Highlight Relevant Experience: Make sure to mention any previous customer service or hospitality roles you've had. We love seeing how your past experiences can contribute to our team. If you've handled phone calls or resolved conflicts before, share those stories!
Be Detail-Oriented: Since attention to detail is key in this role, ensure your application is free from typos and errors. We appreciate a clean and organised application just as much as we do a tidy workspace. It shows us you care about quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at AccorHotel
✨Know the Menu Inside Out
Make sure you’re familiar with the food and beverage offerings. Practice describing menu items, including allergen information, so you can confidently guide guests to their perfect choices during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve resolved conflicts or provided exceptional service. This will demonstrate your ability to handle guest satisfaction and problem-solving effectively.
✨Demonstrate Team Spirit
Think of instances where you collaborated with team members to achieve goals. Highlighting your teamwork skills will show that you can contribute positively to the hotel’s environment.
✨Dress for Success
First impressions matter! Dress smartly and maintain a clean, professional appearance. This reflects your attention to detail and respect for the hospitality industry.
