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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a safe environment overnight.
- Company: Join Accor, a leader in hospitality that values your individuality.
- Benefits: Competitive salary, birthday off, employee discounts, and wellbeing perks.
- Why this job: Enjoy a dynamic role with variety and the chance to make guests feel at home.
- Qualifications: Good communication skills and a willingness to learn; experience is a plus.
- Other info: Great opportunity for personal growth in a supportive team environment.
The predicted salary is between 26517 - 26517 £ per year.
We are looking for a reliable and confident Night Porter to join our team at ibis Styles Crewe. This is an important role within the hotel, ensuring that our guests feel welcome, supported and safe throughout the night. If you enjoy working independently, take pride in delivering great service and like a role with plenty of variety, this could be a great fit for you. This is a full-time position with an annual salary of £26,517 (£12.70 per hour).
What the Role Involves
- You’ll be the main point of contact for our late‑arriving guests and early departures, providing a friendly welcome, assisting with check‑ins and check‑outs and handling any queries that come your way.
- Overnight, your focus will be on maintaining a comfortable and secure environment for all guests and keeping Front Office operations running smoothly.
- Your duties will include:
- Supporting guests with arrivals, departures and general enquiries
- Managing reservations and completing end‑of‑day reports
- Carrying out regular security and safety checks around the hotel
- Setting up breakfast and preparing public areas for the day ahead
- Assisting at the bar, handling payments and ensuring accurate cash control
- Preparing meeting rooms and liaising with housekeeping and maintenance teams
It’s a varied role with plenty to keep you busy, and no two nights are quite the same.
What We’re Looking For
You should be someone who communicates well, stays calm under pressure and enjoys providing helpful, professional service. Experience in hotels or customer‑facing roles is an advantage but not essential. What matters most is that you are dependable, confident working on your own or with a small team and willing to learn.
What We Offer
Alongside a competitive salary and free onsite parking, you’ll have access to a range of team benefits including:
- A day off on your birthday
- Sick pay
- Employee discounts across the group
- Other wellbeing and recognition perks
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Night Porter - Hotel Guest Service Assistant in Crewe employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter - Hotel Guest Service Assistant in Crewe
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for roles that catch your eye. The more you put yourself out there, the better your chances!
✨Tip Number 3
Prepare for interviews by practising common questions. Think about how your skills match the Night Porter role and be ready to share examples from your past experiences. Confidence is key!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the position and helps keep you on their radar.
We think you need these skills to ace Night Porter - Hotel Guest Service Assistant in Crewe
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Night Porter role. Highlight any relevant experience or skills that match the job description, like customer service or working independently. This shows us you’re genuinely interested!
Keep It Clear and Concise: We appreciate a straightforward application. Use clear language and get to the point quickly. Avoid fluff and focus on what’s important – your skills and experiences that relate to the role.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at AccorHotel
✨Know the Role Inside Out
Before your interview, make sure you understand the Night Porter role thoroughly. Familiarise yourself with the key responsibilities like managing check-ins and ensuring guest safety. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for a customer. Whether it's handling a tricky situation or simply making someone feel welcome, these stories will highlight your suitability for the job.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like a late-arriving guest or a security concern. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to stay calm under pressure during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical night looks like. This shows your enthusiasm for the role and helps you gauge if the hotel is the right fit for you.