- Compensation: GBP 26,500 - GBP 27,500 - yearly
Job Description
ibis Styles London Gatwick Airport is growing its team and is looking for a full‑time Night Receptionist (Guest Service Assistant) to work 40 hours per week, with a salary of up to £27,500 per annum plus benefits. This role suits someone who enjoys overnight work, takes pride in delivering great service, and remains friendly, reliable and professional at all times.
You’ll be the main point of contact for guests throughout the night, ensuring they feel welcome, supported and well cared for. Responsibilities include managing arrivals and departures, handling guest enquiries, answering telephone calls and completing basic computer‑based tasks such as reports and system updates.
As part of a busy hotel team, you’ll also support other overnight operations. This may include serving drinks, taking food orders, carrying out security checks, assisting with early continental breakfast set‑up from 4am and helping wherever required to keep the hotel running smoothly.
We’re looking for someone with a warm, approachable personality and strong customer service skills. Previous experience in hospitality or customer‑facing roles is advantageous, and night‑shift experience would be beneficial. You’ll need confidence using a computer, a professional phone manner, flexibility to work weekdays and weekends, and must be 18 or over due to alcohol service.
With over 180 bedrooms, ibis Styles Gatwick Airport is a busy hotel welcoming international travellers, airline crew, families and business guests. As Night Receptionist, you’ll play a vital role in creating a positive guest experience and encouraging repeat visits.
In return, we offer competitive pay, a day off for your birthday, hotel staff discounts and genuine opportunities for career development within the wider group.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Nights Receptionist in Crawley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
