At a Glance
- Tasks: Set up events, serve food, and ensure a fantastic guest experience.
- Company: Join the vibrant Pullman London St Pancras team.
- Benefits: Enjoy free meals, gym access, and up to 33 days of annual leave.
- Other info: Flexible hours and opportunities for personal development.
- Why this job: Be part of a dynamic hospitality team and grow your career.
- Qualifications: Experience in hospitality and a passion for excellent service.
The predicted salary is between 15.55 - 15.55 £ per hour.
Why work for Pullman London St Pancras? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!
Main responsibilities:
- Be fully aware of the different set-ups and be able to do them if necessary.
- Have full knowledge of items served on the menu and buffet.
- Keep assigned station clean, with adequate supply of necessary materials.
- Keep high sales turnover by promoting all F&B items on the menu and buffet.
- Take customers’ orders to standard.
- Communicate to the Manager or Supervisor on duty any guest priorities.
- Inform Manager or Supervisor of possible problems concerning any requirements, which may affect the quality of service.
- Ensure safety and hygiene standards are met.
- Responsible for looking after Hotel property at all times.
- Be flexible at all times in order to cover the unexpected needs of the Food and Beverage outlets.
- Report anything considered a health and safety hazard.
- To be fully knowledgeable of the Pullman Standards.
- To carry out the “Meet & Greet” with the clients.
- To be able to carry out a structured “farewell” with the clients.
- To wear and maintain uniform standards.
Reporting line: Reports to Conference & Banqueting Manager
Profile:
Education / Professional experience:
- Vocational degree in hospitality or F&B studies.
- At least 3 years' professional experience.
- Computer literate.
- Language: fluent in the national language, operational English and a 3rd language would be a plus.
Skills / Qualities:
- Ensure all staff embody the same mind-set by developing each individual's sense of curiosity, open-mindedness, interpersonal skills and sense of initiative.
- Guest oriented, service minded and attention to quality.
- Sales acumen.
- Good level of general culture.
- Excellent presentation.
- Team leader, a natural leader.
- Well organised.
- Autonomous.
- Creative.
Additional Information:
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK.
- Pension Scheme: Secure your future with our contributory pension plan.
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide.
- Complimentary Meals: Free meals provided while on duty.
- Wellness Perks: Free access to the hotel gym.
- Employee Assistance Programme: Confidential support available 24/7.
- Annual Leave: Up to 33 days of annual leave per year (including public holidays).
- Salary: £15.55 per hour + Service Charge.
The successful candidate must already have eligibility to work in the UK.
Conference & Banqueting Team Member employer: AccorHotel
At Pullman London St Pancras, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is encouraged to grow and explore their potential. With generous benefits such as complimentary stays at Accor properties, wellness perks, and up to 33 days of annual leave, we ensure that our employees find purpose and satisfaction in their roles while contributing to a dynamic hospitality environment. Join us and be part of a team that values creativity, service excellence, and the limitless possibilities of tomorrow's hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Banqueting Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Conference & Banqueting Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
