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- Tasks: Coordinate events, manage bookings, and ensure exceptional guest experiences.
- Company: Join the Novotel London Greenwich, a vibrant 4-star hotel in the heart of London.
- Benefits: Enjoy global hotel discounts, learning opportunities, and a supportive team culture.
- Why this job: Be part of a dynamic team creating memorable moments for guests while developing your skills.
- Qualifications: Previous event coordination experience preferred; strong communication and organisational skills required.
- Other info: Flexible shifts available; join a diverse and inclusive workplace with endless growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, cocktail or soft drink at any time of day.
Our mission at is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
As part of our team, you can have:
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
- A competitive salary
- Pension Scheme
- Eye Test Vouchers
- Cycle to work Scheme
- Staff Uniforms Provided
- Learning programs through our Academies
Job Description
- Handle all event enquiries received via email or phone during the shift, ensuring timely communication and providing replies or confirmations within a reasonable timeframe.
- Proactively seek opportunities to increase hotel revenue by upselling food & beverage services and room bookings.
- Prepare detailed function sheets for all events, including any amendments, and ensure all updates are promptly shared with the relevant department heads.
- Effectively manage and work within allocated budgets, ensuring all events remain profitable.
- Ensure timely input and accurate management of reservations and data for all group enquiries and bookings
- Maintain clear and consistent communication with other departments regarding special requests, booking updates, or any other reservation-related matters.
- Ensure that Accor brand standards and company procedures are consistently implemented and regularly updated.
- Monitor and implement hotel security and safety procedures related to events and group activities.
- Deliver outstanding customer service, ensuring all guests and clients have a memorable experience
Qualifications
- Previous experience in event coordination, sales, or hotel operations (preferred but not essential)
- Excellent communication and interpersonal skills
- Strong organisational and time-management abilities
- Ability to work under pressure and meet deadlines
- Strong attention to detail and accuracy
- Proactive approach with a positive and customer-focused attitude
- Good understanding of budgets and revenue management
- Proficiency in Microsoft Office (Word, Excel, Outlook); knowledge of hotel booking systems is a plus
- Flexibility to work different shifts, including weekends and evenings if required
- Commitment to delivering exceptional service and guest satisfaction
Additional Information
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.
In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.
• Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
• Excellent communicator with well-developed stakeholder management skills (internal and external)
• Exceptionally organised with the ability to efficiently prioritise manners.
• Ability to remain calm when under pressure.
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
If you feel you are the right candidate,please click \’apply\’ now! We\’d love to hear from you!
One more thing…
By working at Novotel London Greenwich you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor\’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
- Contract Type: Part Time
- Number of hours: PT
- Start date: ASAP
- Location: Novotel London Greenwich
Conference and Banqueting Coordinator employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference and Banqueting Coordinator
✨Tip Number 1
Familiarise yourself with the Novotel brand and its values. Understanding their mission to create memorable moments for guests will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Novotel London Greenwich. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your organisational skills and ability to manage events under pressure. This will showcase your suitability for the role.
✨Tip Number 4
Be ready to highlight your customer service skills and how you've gone above and beyond in previous roles. The ability to deliver exceptional service is crucial for a Conference and Banqueting Coordinator.
We think you need these skills to ace Conference and Banqueting Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event coordination, sales, or hotel operations. Emphasise skills like communication, organisation, and customer service that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences where you've successfully managed events or improved customer satisfaction.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as budget management, attention to detail, and proficiency in Microsoft Office. Provide examples of how you've used these skills in past roles.
Show Enthusiasm for the Company: Research Novotel London Greenwich and express your enthusiasm for their mission to create memorable moments for guests. Mention any specific initiatives or values of the company that resonate with you in your application.
How to prepare for a job interview at AccorHotel
✨Showcase Your Event Coordination Skills
Be prepared to discuss your previous experience in event coordination or related fields. Highlight specific examples where you successfully managed events, dealt with challenges, and ensured guest satisfaction.
✨Demonstrate Strong Communication Abilities
Since the role requires excellent communication skills, practice articulating your thoughts clearly. Be ready to explain how you would handle inquiries and maintain communication with various departments.
✨Emphasise Your Organisational Skills
The ability to manage multiple tasks is crucial. Prepare to share strategies you use to stay organised, especially under pressure. Mention any tools or methods that help you prioritise effectively.
✨Understand the Company Culture
Research Novotel London Greenwich and its values. Be ready to discuss how your personal values align with their mission of creating memorable moments for guests, and how you can contribute to a positive team environment.
