At a Glance
- Tasks: Lead daily reservations operations and create unforgettable guest experiences.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Competitive salary, exclusive discounts, training opportunities, and 28 days holiday.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Join a passionate team and make memorable moments for guests in a luxury setting.
- Qualifications: Experience in reservations or front office roles, with strong communication skills.
The predicted salary is between 22950 - 28050 £ per year.
Company Description
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage.
Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in luxury hospitality.
Job Description
Reservations Supervisor, Fairmont Cheshire – The Mere
Supporting the Reservations Manager and working closely with the Reservations and Front Office teams, you will help lead the day-to-day reservations operation, ensuring enquiries and bookings are handled with warmth, confidence and meticulous attention to detail. You will support and coach colleagues, maximise revenue opportunities, maintain accurate reservation records and ensure every guest interaction reflects Fairmont’s standards of contemporary luxury hospitality.
We are looking for an engaging and organised hospitality professional with strong communication skills, excellent attention to detail and a genuine passion for creating personalised guest experiences. Previous reservations or front office experience within a luxury hotel environment would be highly desirable.
This is an opportunity to play an important role within one of Cheshire’s leading luxury destinations, helping us create distinctive moments that become cherished memories.
Some specific responsibilities include, but are not limited to:
- Supervise daily Reservations operations, ensuring consistently exceptional service.
- Manage bookings, amendments, cancellations and guest enquiries accurately and efficiently.
- Ensure guest preferences, special occasions and key details are captured to personalise the stay.
- Maximise revenue through upselling, rate awareness and effective reservation management.
- Maintain excellent knowledge of rooms, packages and resort facilities.
- Coach and support Reservations colleagues in delivering Fairmont service standards.
- Work closely with operational departments to ensure seamless communication and guest experiences.
- Manage VIP, group and special occasion bookings with exceptional attention to detail.
- Resolve reservation queries and discrepancies, taking ownership through to completion.
- Ensure payment, deposit, cancellation and reservation procedures are consistently followed.
- Support accurate reporting, administration and guest profile management.
- Champion LQA standards within Reservations, ensuring every guest interaction is warm, personalised, accurate and consistently delivered to luxury service expectations.
- Role model Fairmont’s values of Belonging, Respect, Integrity, Empowerment and Excellence.
Qualifications
Qualifications & Experience
- Previous experience within Reservations, Front Office or a similar hotel role.
- Previous supervisory or team-leading experience is desirable.
- Experience within a luxury or upscale hospitality environment preferred.
- Strong knowledge of hotel reservation systems; Opera Cloud experience would be advantageous.
- Excellent communication, organisation and attention to detail.
- Strong commercial awareness with confidence in upselling and maximising revenue opportunities.
- Understanding of LQA or luxury service standards would be highly advantageous.
- Ability to remain calm, professional and guest-focused in a fast-paced environment.
- Flexible approach to working hours, including weekends and peak periods where required.
Additional Information
- Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- Colleague restaurant
- Being part of The Fairmont Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of extraordinary people
Reservations Supervisor in Cheshire employer: AccorHotel
Accor in Greater London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With flexible hours and competitive pay, team members enjoy the opportunity to develop their skills in a dynamic environment while contributing to memorable guest experiences. The company fosters a supportive atmosphere where every staff member is valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Supervisor in Cheshire
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Supervisor in Cheshire
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
