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- Tasks: Lead a dynamic spa team to deliver luxury wellness experiences and exceptional guest service.
- Company: Fairmont Cheshire, The Mere - a distinguished luxury destination in Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Join a passionate team and create unforgettable moments for guests in a stunning environment.
- Qualifications: 1-2 years spa experience and NVQ Level 3 Beauty Therapy preferred.
- Other info: Be part of a unique culture with excellent career growth and extraordinary colleagues.
The predicted salary is between 30000 - 42000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote).
Fairmont Cheshire, The Mere is one of the North West's most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont's world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Your purpose will be: To support the Spa Manager in delivering an exceptional, world‑class spa experience within Fairmont's new luxury spa facility. The Spa Supervisor ensures smooth daily operations, leads and motivates the spa team, upholds brand standards, and maintains a serene, professional environment for guests. The role blends hands‑on service excellence with operational oversight, ensuring every guest receives a personalised, memorable wellness experience.
Job Description
- Deliver exceptional guest service, ensuring every guest receives a warm, personalised and luxury‑level experience.
- Resolve guest queries and concerns promptly and professionally.
- Maintain spa ambience, including cleanliness, presentation, and atmosphere in all treatment and relaxation areas.
- Support VIP and special‑request guests in line with Fairmont standards.
- Supervise daily operations of therapists, receptionists, and spa attendants.
- Lead pre‑shift briefings to communicate priorities, occupancy, and service expectations.
- Coach and mentor team members to uphold service excellence and operational standards.
- Support training and onboarding of new spa team members.
- Oversee treatment scheduling to maximise therapist productivity and guest satisfaction.
- Ensure compliance with health, safety, and hygiene standards, including COSHH and industry best practice.
- Monitor stock levels of products, linens, and consumables, raising requisitions as needed.
- Support spa opening and closing procedures, ensuring readiness and security.
- Assist with retail sales performance and product recommendations.
- Support revenue targets through upselling, package promotion, and efficient scheduling.
- Maintain accurate records, including treatment logs, therapist hours, and operational checklists.
- Assist with reporting on KPIs such as occupancy, retail conversion, and guest feedback.
Qualifications
- 1–2 years' spa experience and some supervisory exposure preferred within a luxury hospitality environment.
- Deliver excellent guest service, resolve queries, and maintain a luxury spa environment.
- Supervise daily operations, support therapists and reception, and lead briefings.
- Manage schedules, maintain hygiene and safety standards, and oversee stock.
- Support retail sales, upselling, and basic KPI reporting.
- NVQ Level 3 Beauty Therapy (or equivalent) required.
Additional Information
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique.
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Locations
Spa Supervisor in Cheshire, Warrington employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Supervisor in Cheshire, Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fairmont Cheshire, The Mere. Understand their values and what makes them stand out in luxury hospitality. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the Spa Supervisor role, especially around guest service and team leadership. Confidence is key!
✨Tip Number 3
Dress to impress! Since you’re applying for a luxury spa position, make sure you look the part. A smart, professional appearance will not only boost your confidence but also show that you understand the brand's standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Spa Supervisor position.
We think you need these skills to ace Spa Supervisor in Cheshire, Warrington
Some tips for your application 🫡
Show Your Passion for Spa Excellence: When writing your application, let us see your enthusiasm for delivering top-notch spa experiences. Share any relevant experiences that highlight your commitment to guest satisfaction and luxury service.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our vision of exceptional service at Fairmont Cheshire.
Highlight Your Leadership Skills: As a Spa Supervisor, you'll be leading a team. So, don’t forget to mention any supervisory or coaching experiences you have. We love to see examples of how you've motivated others to achieve excellence.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at AccorHotel
✨Know the Spa Inside Out
Before your interview, make sure you research Fairmont Cheshire, The Mere and its spa offerings. Familiarise yourself with their services, ambience, and what sets them apart in luxury hospitality. This knowledge will help you demonstrate your passion for the role and show that you're genuinely interested in contributing to their exceptional guest experience.
✨Showcase Your Leadership Skills
As a Spa Supervisor, you'll be leading a team, so it's crucial to highlight your supervisory experience. Prepare examples of how you've motivated and coached team members in the past. Think about specific situations where you resolved conflicts or improved team performance, as this will illustrate your ability to maintain a serene and professional environment.
✨Emphasise Guest Service Excellence
Exceptional guest service is at the heart of this role. Be ready to discuss your approach to handling guest queries and concerns. Share stories that showcase your ability to provide personalised experiences and how you’ve gone above and beyond to ensure guest satisfaction. This will align perfectly with Fairmont's commitment to creating unforgettable moments.
✨Prepare for Operational Questions
Expect questions about daily operations, scheduling, and compliance with health and safety standards. Brush up on your knowledge of COSHH and best practices in the spa industry. Being able to discuss how you would oversee treatment scheduling and maintain hygiene standards will demonstrate your readiness to support the Spa Manager effectively.
