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- Tasks: Welcome guests, anticipate their needs, and promote hotel services in a vibrant environment.
- Company: Join a pet-friendly hotel in the heart of Cardiff, rich in culture and history.
- Benefits: Enjoy complimentary meals, personal development programs, and 28 days holiday.
- Other info: Flexible role with opportunities for growth in a supportive atmosphere.
- Why this job: Be part of a dynamic team and explore Cardiff while providing excellent guest service.
- Qualifications: Strong communication skills, customer service experience, and a valid driver's license required.
The predicted salary is between 20000 - 25000 £ per year.
Join our dynamic guest service team as a Multi-skilled Member and become an integral part of our pet-friendly hotel experience! Situated in the vibrant city of Cardiff, our hotel offers not just a job, but a chance to explore the rich history and culture of Wales. From the iconic Cardiff Castle to leisurely walks along Cardiff Bay, there's always something new to discover. With convenient access to nearby attractions like Caerphilly Castle and the National Stadium of Wales, as well as easy reach to Cardiff Gate Business Park and the city center, this position promises both excitement and convenience.
Looking to join a culture of excellence as a Front Office Team Member? What will I be doing?
- Welcoming all guests as soon as they arrive with care and attention, with a personalised approach
- Proactively anticipating guests needs and looking for suitable solutions
- Conveying the hotel image and promoting company’s loyalty programme
- Assisting as required with the solving of any guest feedback and being able to handle them in an efficient and satisfying manner
- Passing knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promoting them
- Carring out all operations concerning guests arrival and departure in compliance with payment procedure
- Informing guests about formalities, any special conditions relating to their stay and the services available
- Actively contributing to the qualitative and quantitative targets of the department
Qualifications:
- Excellent Communication Skills
- Customer Service Experience
- Interpersonal Skills
- Problem-Solving Abilities
- Attention to Detail
- Flexibility and Adaptability
- Basic Computer Skills
- Knowledge of Hospitality Operations
- Professionalism
- Must possess a valid driver's license and have access to a reliable vehicle for transportation to and from work locations.
Why join us?
- Personal development programs
- Complimentary meals on duty and uniforms
- Pension scheme
- 28 days holidays including bank holidays (increasing yearly)
During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Guest Service Team Member Front Office in Cardiff employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Team Member Front Office in Cardiff
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities, services, and local attractions. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! Role-play common guest scenarios with friends or family. The more comfortable you are in handling different situations, the better you'll shine during interviews.
✨Tip Number 3
Network like a pro! Attend local hospitality events or join online groups related to the industry. You never know who might have a lead on a job or offer valuable advice.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest openings and updates about our amazing team culture.
We think you need these skills to ace Guest Service Team Member Front Office in Cardiff
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hotel experience. A bit of charm goes a long way in the hospitality industry!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples from your past roles that demonstrate your customer service skills and problem-solving abilities. This shows us you’re serious about joining our team!
Keep It Professional Yet Friendly: While we love a friendly tone, remember to keep it professional too. Use clear language and check for any typos or errors before hitting send. A polished application reflects your attention to detail, which is super important in our line of work!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture right there. We can’t wait to hear from you!
How to prepare for a job interview at AccorHotel
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its services. Familiarise yourself with the local attractions, like Cardiff Castle and Cardiff Bay, so you can confidently discuss them during the interview. This shows your enthusiasm for the role and your commitment to providing excellent guest service.
✨Showcase Your Communication Skills
As a Guest Service Team Member, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled guest interactions in the past. This will demonstrate your interpersonal skills and ability to connect with guests.
✨Anticipate Questions About Problem-Solving
Expect questions that assess your problem-solving abilities. Think of specific situations where you’ve had to resolve guest complaints or issues. Prepare to explain your thought process and the steps you took to ensure guest satisfaction, as this will highlight your adaptability and attention to detail.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanor throughout the interview. This not only reflects your understanding of the hospitality industry but also shows respect for the interviewers and the company culture. Remember, you’re aiming to convey that you’re ready to represent their brand.