At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a safe and friendly environment during night shifts.
- Company: Join the vibrant team at Ibis Cambridge, part of the global Accor family.
- Benefits: Enjoy competitive pay, flexible hours, hotel discounts, and opportunities for career growth.
- Other info: Experience a supportive team culture and gain insights through a complimentary hotel stay.
- Why this job: Be the face of hospitality, creating memorable experiences for guests every night.
- Qualifications: Friendly attitude, strong communication skills, and a passion for hospitality are key.
The predicted salary is between 22000 - 26000 £ per year.
Company Description
Why joining Ibis Cambridge?
We welcome you as you are!
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.
By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
- Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
- Our mission at
Ibis Cambridge Central Station is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team!
Job Description
As our next
Night Receptionist , you will
- Welcome late arrivals and bid farewell to early departures with a warm and friendly attitude.
- Carry out the Night Audit.
- Prepare and distribute relevant reports to internal departments.
- Manage and confirm reservation details and accounts for in-house guests, ensuring all details are accurately recorded.
- Support hotel operations and assist other departments in preparing for the next day.
- Provide food and beverage service during the night shift.
- Ensure the safety and security of all guests while assisting with hotel operations.
- Respond promptly to guest requests and resolve any issues efficiently.
- Clean and maintain public areas, including the front entrance, lobby, bar, and staff areas.
- Follow the hotel's fire safety procedures and assist with emergency situations when needed.
- Be the face of Ibis, consistently conveying a positive and professional image.
- Manage daily reconciliation of hotel outlets and complete daily revenue postings.
- Assist in promoting sales within the department and maximize every sales opportunity.
Qualifications
What Are We Looking For?
- Ability to use Property Management System software such as OPERA Cloud
- Competency with Microsoft Office including Word and Excel
- Previous experience in a hotel Front Office or Finance team is advantageous
- A friendly, guest-focused personality with a passion for hospitality.
- Experience in hospitality is preferred but not required.
- Ability to work independently and manage night shifts responsibly.
- Strong communication skills and a problem-solving mindset.
- Availability to work night shifts (10:45PM – 7:00 AM) and weekends.
- Good level written and verbal communication skills
- Attention to detail and accuracy
- Understanding of hotel and financial security procedures as well as guest confidentiality
- Additional Information
Why Join Us?
- Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Opportunities for career growth and international development.
- A one-night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
A little more information
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Night Receptionist, you will become part of a friendly team of
40 talents.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
- One more thing…
- By working at the
Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader.
With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Discover our Talent stories at heart-of-hospitality. com or on Instagram @heart. of. hospitality
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as Accor Invest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires.
Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Night Receptionist in Cambridge employer: AccorHotel
AccorHotel offers an exceptional work environment at Fairmont Cheshire, The Mere, where employees are valued for their contributions to creating a luxurious spa and wellness experience. With a strong emphasis on team culture, exclusive discounts, and comprehensive training opportunities, this role not only promises competitive compensation but also fosters personal and professional growth in the heart of a stunning 5-star retreat.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Receptionist in Cambridge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
