At a Glance
- Tasks: Create memorable moments for guests and manage reservations and events with a personal touch.
- Company: Join Accor, a global leader in hospitality that values your individuality.
- Benefits: Enjoy competitive perks like free gym access, discounted stays, and personal development opportunities.
- Other info: Work in a dynamic environment with opportunities for growth across 5000 hotels worldwide.
- Why this job: Be the face of Novotel Cambridge North and make a real impact on guest experiences.
- Qualifications: Passion for hospitality and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
Our mission at Novotel Cambridge North is to create memorable moments for our guests, by connecting hearts from arrival to farewell. Make the link with the different department of the hotel to ensure a wonderful guest experience. Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.
Main responsibilities:
- Daily reservation checks from all platforms (Accor, Booking.com, Expedia, FITs, etc.)
- Ensure all back-ups, comments, payment are set accordingly
- Daily check of OTAs commissions
- Weekly submission on Fastcom
- Update of various trackers on a daily basis (such as No Show, CXL, BackYou, etc)
- Manage reservations and bookings enquiries via telephone, email and face to face
- Be an expert on the business bedrooms and events in order to deal with initial enquiries in a confident manner
- Support with group bookings through the whole process and liaise with other departments when required
- Be the first point of call for all client enquiries regarding accommodation and meetings and events
- Provide outstanding administrative skills to coordinate events, which will include corporate bookings, private functions and weddings
- Arrange and conduct hotel show around to promote the sale of accommodation and/or meeting space
- Build rapport with our key clients in order to ascertain their requirements and identify further opportunities for future business
- Provide details function plans to hotel operations teams to ensure the clients requirements are always supported and catered for
- Maintain the accuracy of the in-house reservations system
- Reply to all booking enquiries that are received via telephone, email, venue directly or via RFP within a strict deadline to secure bookings
- Opera cloud knowledge preferable
- Plan, coordinate and execute group reservations, conferences, meetings and events, ensuring a seamless experience for our clients
- Liaise with clients to understand their event requirements and provide tailored solutions
- Coordinate with internal departments, including Food & Beverage, Front Office, Maintenance and Housekeeping, to ensure all event aspects are aligned
- Provide exceptional customer service throughout the event planning process and on the day of the event
- Conduct post-event evaluations to gather feedback and improve future events
- Available to work week and weekend days, in both early and late shifts (Mon to Sat, 8am to 7pm)
Additional Information
Benefits:
- You can work with multinational colleagues
- Be part of a global community of hospitality industry
- Opportunity to develop your career
- Special staff rate at our hotels
- Free Gym
- Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Great work environment and colleagues
- Personal development programs
- Complimentary meals on duty and uniforms
- Pension scheme
- 28 days holidays including bank holidays (increasing yearly)
- Free parking
- Apprenticeship scheme
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality.
Assistant Reservations & Events Manager in Cambridge employer: AccorHotel
Accor is an exceptional employer that fosters a vibrant work culture where every employee is encouraged to grow and learn daily. As an Assistant Reservations & Events Manager at Novotel Cambridge North, you will enjoy a supportive environment with numerous benefits, including discounted hotel rates worldwide, personal development programmes, and a commitment to your well-being. Join us to create memorable moments for our guests while exploring limitless career opportunities within a global community of hospitality professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reservations & Events Manager in Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Accor's values and mission. This way, you can show how your personality aligns with their vision of hospitality and how you can contribute to creating memorable moments for guests.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on showcasing your passion for customer service and your ability to manage events seamlessly. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips about the role and even lead to referrals. Plus, it shows you're genuinely interested in being part of the Accor family.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. Mention something specific from your conversation to remind them of your enthusiasm and fit for the Assistant Reservations & Events Manager role.
We think you need these skills to ace Assistant Reservations & Events Manager in Cambridge
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application for the Assistant Reservations & Events Manager role. Highlight your relevant experience and skills that match the job description, especially your knack for managing bookings and events.
Show Off Your Communication Skills:Since this role involves a lot of interaction with clients and colleagues, emphasise your communication skills in your application. Share examples of how you've successfully managed enquiries or coordinated events in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at AccorHotel
✨Know Your Stuff
Familiarise yourself with the hotel’s services and offerings, especially around reservations and events. Understand the different platforms like Accor, Booking.com, and Expedia, as well as the specifics of group bookings and event coordination. This knowledge will help you answer questions confidently and show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a guest. This is crucial for a role that revolves around guest satisfaction and creating memorable moments.
✨Practice Your Communication
As the first point of contact for clients, strong communication skills are key. Practice articulating your thoughts clearly and concisely. You might even want to do mock interviews with friends or family to get comfortable discussing your experience and answering common interview questions.
✨Be Ready to Discuss Teamwork
This role involves liaising with various departments, so be prepared to discuss your teamwork experiences. Think of specific instances where you collaborated effectively with others to achieve a goal. Highlighting your ability to work well in a team will demonstrate that you can contribute positively to the hotel's environment.
