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- Tasks: Lead a dynamic front office team to deliver exceptional guest experiences and maximise hotel profitability.
- Company: Join a global hospitality leader with a vibrant and inclusive culture.
- Benefits: Enjoy free gym access, discounted stays, and personal development opportunities.
- Why this job: Make a real impact on guest satisfaction while growing your career in hospitality.
- Qualifications: Service-focused personality and prior experience in a busy environment preferred.
- Other info: Be part of a supportive team with limitless opportunities across 5000 hotels worldwide.
The predicted salary is between 28800 - 43200 £ per year.
As Assistant Front Office Manager, you will ensure the respect of quality standards and participate in the profitability of the hotel. You will have to develop our service and manage your team in order to improve our quality.
What you will be doing:
- Ensure the delivery of the best welcome to the customers through a quality service in order to increase the average rate for the hotel.
- Maximise the sale of rooms.
- Apply and ensure the application of the pricing policy.
- Participate in client experiences.
- Ensure the well-being of the department: schedule, motivation, etc.
- Deal with the forecast and the budget.
- Be capable of analysing the results and take actions if necessary.
- The AFOM welcomes the guests and provides support to the FOM.
- Contribute to guest satisfaction by providing high-quality services with a warm and friendly approach.
- Provide day-to-day operational and managerial support for Front Desk.
- Consistently offer professional, friendly and engaging service.
- Assist the FOM in all aspects of the department.
- Assist in replying to reviews.
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Review arrivals, ensure that special requests are met and service is anticipatory.
- Handle guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
- Assist in growing ALL program memberships.
- Proceed with all ACCOR KPIs procedures (A.C.D.C, ALL, VIP Trays).
- Proceed with the daily room checks and in charge of loading on the platform.
- Report any issues to HK & MT.
- Ensure all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency procedures.
- Ensure all key controls/procedures are in place and followed.
- Assist with concierge duties.
- Put the upselling challenges in place.
- Prepare, attend and participate in weekly HODs meetings.
- Participate in the front office department’s organisation.
- Contribute to achieving the department’s quantitative and qualitative targets and highest possible REVPAR figures.
- Train staff members to the highest standards of guest care, welcome and quality service.
- Provide managerial support for Front Desk and Guest Services in the daily operational duties for these areas in the absence of the department managers.
- Have a natural desire to enhance the stay of every single guest.
Your experience and skills include:
- Service-focused personality is essential; experience is an asset.
- Prior experience working in a busy property.
- Team spirit, attention to detail and manager competencies.
- Fluent English and experience working with Fols / Resaweb.
Additional Information:
- You can work with multinational colleagues.
- Be part of a global community of hospitality industry.
- Opportunity to develop your career.
- Special staff rate at our hotels.
- Free Gym.
- Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies).
- Discounted hotel rates all over the world in Accor Hotels.
- Great work environment and colleagues.
- Personal development programs.
- Complimentary meals on duty and uniforms.
- Pension scheme.
- 28 days holidays including bank holidays (increasing yearly).
- Free parking.
- Apprenticeship scheme.
- Continuously learn and develop yourself with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
- And many more benefits and perks.
Our objective is simple: make you grow and give you the spark to unleash your personality.
Assistant Front Office Manager in Cambridge employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Front Office Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the hotel and its values. Show us that you understand what makes our service stand out and how you can contribute to enhancing guest experiences. Tailor your responses to highlight your service-focused personality and team spirit.
✨Tip Number 3
Practice your upselling techniques! Since maximising room sales is key, be ready to discuss how you would approach this in your role. Share examples of how you've successfully upsold services in the past to impress us during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in being part of our team and contributing to our mission of delivering exceptional guest experiences.
We think you need these skills to ace Assistant Front Office Manager in Cambridge
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the Assistant Front Office Manager role. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AccorHotel
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its services, values, and any recent news or changes. This will help you demonstrate your genuine interest and show how you can contribute to enhancing guest experiences.
✨Showcase Your Service Skills
As an Assistant Front Office Manager, a service-focused personality is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle guest concerns and ensure satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Team Leadership
Be ready to discuss your experience in managing and motivating a team. Share specific instances where you successfully trained staff or improved team performance. This will showcase your managerial competencies and your commitment to maintaining high-quality service standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to deal with difficult guests or manage scheduling conflicts. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
