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- Tasks: Deliver exceptional guest service and create memorable experiences.
- Company: Join the iconic Savoy, known for luxury and excellence in hospitality.
- Benefits: Enjoy a flexible 0-hours contract with opportunities to grow your skills.
- Why this job: Be part of a dynamic team that values relationships and guest satisfaction.
- Qualifications: 1-3 years in luxury hospitality; excellent communication and customer service skills required.
- Other info: Flexibility in shifts, including nights, and a chance to learn various roles.
Job Title:Butler Department:Butlers Inspired & Supported by:Head Butler Salary: 1685 service charge Your purpose will be: To deliver an exceptional seamless guest service experience and creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty You will be accountable for: Passionately and expertly creating a 5 star luxury guest experience characterised by flawless efficiency and authentic emotional connection Taking ownership of any guest request which comes your way seeing it through until completion Maximising internal communication networks adapting to new working methods and supporting all key players to ensure a smooth guest journey Your key responsibilities & contribution will be: Devise guest itineraries making bookings and reservations while providing relevant recommendations to surprise and delight Confidently undertake all elements of the front desk operation including arrivals check out and billing Process all financial transactions with accuracy Provide in room/suite services butler services special/VIP room set ups amenities deliveries to rooms Drive revenue through upselling and cross selling. Communicate clearly with other teams and through RSM to ensure efficient service for our guests Seek opportunities to surprise and delight our guests Meet all service standards in every guest interaction Ensure that deliveries for guests and colleagues are correctly recorded and delivered Ensure the front hall is covered at all times and provides a warm welcome for all guests Promote and nurture positive relationships in the local area strengthening our position in the marketplace Pay keen attention to guest preferences and update profiles accordingly Cover the night shift including assistance with preparation of the night audit Qualifications : What you will need to do this role: Essential: 1 3 years experience in a luxury hospitality environment Excellent customer service skills Excellent communication skills both spoken and written with the ability to communicate effectively with people of all levels Enthusiastic and positive personality with the ability to build trusting relationships Ability to multi task and problem solve in a fast paced environment Keen eye for detail Previous experience of guest complaint handling and going the extra mile to meet guest needs Flexibility to work different shifts including night shifts Knowledge of OPERA PMS Desirable: Knowledge of ALICE concierge system Please note that we believe in flexibility and multiskilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Remote Work : No Employment Type : Fulltime
Butler 0-hours Casual Contract The Savoy employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Butler 0-hours Casual Contract The Savoy
✨Tip Number 1
Familiarize yourself with the luxury hospitality industry, especially the standards and expectations of a 5-star service. Understanding what sets apart a luxury experience will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Butler, you'll need to interact with guests and colleagues at all levels, so being articulate and personable is key to making a great impression.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled guest complaints or difficult situations in the past. This will highlight your capability to go the extra mile for guests.
✨Tip Number 4
Network within the hospitality community. Attend events or join online forums where you can connect with professionals in the industry. Building relationships can lead to valuable insights and potential job opportunities.
We think you need these skills to ace Butler 0-hours Casual Contract The Savoy
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Butler position at The Savoy. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in luxury hospitality environments. Provide specific examples of how you've delivered exceptional customer service and built meaningful relationships with guests.
Showcase Communication Skills: Since excellent communication skills are essential for this role, make sure to demonstrate your ability to communicate effectively in your application. Use clear and concise language, and consider including examples of how you've successfully communicated with guests or team members in the past.
Express Enthusiasm: Convey your passion for providing a 5-star luxury guest experience in your application. Share why you are excited about the opportunity to work at The Savoy and how you can contribute to creating memorable experiences for guests.
How to prepare for a job interview at AccorHotel
✨Showcase Your Customer Service Skills
During the interview, be prepared to share specific examples of how you've delivered exceptional customer service in previous roles. Highlight any experiences where you went above and beyond to meet guest needs, as this aligns perfectly with the expectations for a Butler.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you have successfully communicated with team members and guests in past positions, especially in high-pressure situations.
✨Emphasize Your Attention to Detail
The job requires a keen eye for detail, so be sure to mention instances where your attention to detail made a significant impact on guest satisfaction. This could include anything from personalizing guest experiences to ensuring accuracy in financial transactions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of examples where you successfully resolved issues or created memorable experiences for guests, showcasing your ability to think on your feet.
