At a Glance
- Tasks: Lead a dynamic team and ensure exceptional guest experiences at Ibis Bristol Centre.
- Company: Join Accor, a global leader in hospitality that values your individuality.
- Benefits: Enjoy discounted hotel stays, free meals, and a cycle to work scheme.
- Other info: Be part of a vibrant team and enjoy excellent career growth.
- Why this job: Make a real impact in hospitality while growing your career with limitless opportunities.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
We are currently looking for a new Front Office Supervisor to work with the Front Office Manager at Ibis Bristol Centre.
Responsibilities and essential job functions include but are not limited to the following:
- Supervisory Role: Oversee the team and ensuring a smooth process.
- Training and induction of all new staff to agreed standards.
- Receive feedback from guests and ensure quick and effective handling of issues.
- Deal with complex enquiries and complaints from clients relating to reception functions.
- Manage daily issues that may arise within the team.
- Participate in monthly team meetings.
- Communicate effectively with other team members.
Reception Duties:
- Extends a warm, efficient welcome for customers.
- Check in and check out of guest’s procedures on the Information Technology system installed at the hotel.
- Responds to phone calls and occasionally may take bookings.
- Collaborating closely with all hotel departments (Housekeeping, Maintenance, F&B) sharing or acquiring important information about special guest requests and needs.
- Rooming of guests and description of room features.
- Create cash register and daily closing.
- Invoice control and credit handling.
- Answering and fulfilling all wishes and inquiries of the guests.
- Complaint handling.
- Epitomizes the Heartists spirit in his/her interactions with customers.
- Assist the Food and Beverage Department when required.
Health / Safety of people / Environment:
- Supervises the cleanliness of the workplace and the proper functioning of the equipment made available to him/her.
- Knows and follows the procedures in the event of a fire evacuation.
- Knows and applies the sustainable development programme policy.
- Ensure compliance with service, quality and hygiene standards.
- Applies safety rules in customer reception, particularly for customers with disabilities.
Additional Information:
- Discounted hotel stays across the world with Heartist AccorHotels Card.
- Free Bonus Breaks Voucher.
- Cycle to Work Scheme.
- Staff Uniforms Provided.
- Free Staff Car Park.
- Meal provided whilst on duty.
- Double time bank holiday pay.
Front Office Supervisor in Bristol employer: AccorHotel
Accor is an exceptional employer that values individuality and fosters a supportive work environment, particularly for the Front Office Supervisor role at Ibis Bristol Centre. With a commitment to employee growth and learning, Accor offers unique benefits such as discounted hotel stays, free meals during shifts, and a cycle to work scheme, ensuring that every team member can thrive while contributing to a vibrant hospitality culture. Join us to explore limitless possibilities and make a meaningful impact in the world of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those working at Accor. A friendly chat can open doors and give you insider info on what they're looking for in a Front Office Supervisor.
✨Tip Number 2
Prepare for the interview by practising common questions related to supervisory roles. Think about how you’d handle guest complaints or train new staff. We want you to shine and show them you’re the perfect fit!
✨Tip Number 3
Show your passion for hospitality! When you get the chance, share your experiences and what excites you about working with guests. Let your enthusiasm for the role come through – it’s contagious!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Accor right there, so keep an eye out!
We think you need these skills to ace Front Office Supervisor in Bristol
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express what makes you unique and how you align with our values at Accor.
Tailor Your CV:Make sure to customise your CV for the Front Office Supervisor role. Highlight relevant experience and skills that match the job description, especially in supervisory roles and customer service. We love seeing how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the team. Share specific examples of how you've handled guest complaints or led a team effectively. Keep it engaging and concise!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore all the amazing opportunities we have at Accor!
How to prepare for a job interview at AccorHotel
✨Know the Company Inside Out
Before your interview, take some time to research Accor and its values. Understand their commitment to hospitality and how they support personal growth. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Supervisory Skills
As a Front Office Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, handled complaints, or improved processes. This will highlight your capability to oversee the front office operations effectively.
✨Practice Customer Interaction Scenarios
Since the role involves dealing with guests and resolving issues, practice common customer service scenarios. Think about how you would handle difficult situations or complex inquiries. This will help you feel more confident during the interview and show that you can embody the Heartists spirit.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
