At a Glance
- Tasks: Provide top-notch service for guest check-ins and handle calls with professionalism.
- Company: Join the vibrant team at ibis Brighton, where inclusivity is key.
- Benefits: Enjoy a friendly atmosphere, career growth, and the chance to make guests smile.
- Other info: Work in a lively environment that celebrates diversity and teamwork.
- Why this job: Be the face of hospitality and create memorable experiences for guests every day.
- Qualifications: Multitasking skills and a calm, compassionate approach under pressure are essential.
The predicted salary is between 20000 - 25000 £ per year.
What will you be doing?
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
- Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety.
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls.
- Connect International and Operator Assisted calls for guests, record accurate charges.
- Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties like hosting breakfast as requested by Management and Supervisors.
Qualifications
- Skills include but are not limited to:
- Ability to multitask
- Ability to cope well under pressure and interact with patience and compassion
At ibis Brighton, we take pride in delivering exceptional guest experiences, driven by a passionate and friendly team in a vibrant and inclusive atmosphere. Nestled in the heart of Brighton, our hotel embodies the city’s lively spirit, welcoming both travelers and team members with open arms. We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, fostering a workplace where everyone feels valued and empowered to thrive.
Reception Team Member in Brighton employer: AccorHotel
At ibis Brighton, we are committed to creating a vibrant and inclusive work environment where our Reception Team Members can thrive. With a focus on exceptional guest experiences, we offer comprehensive training and development opportunities, ensuring that every team member feels valued and empowered. Located in the heart of Brighton, our hotel not only embraces the city's lively spirit but also provides a supportive culture that encourages collaboration and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member in Brighton
✨Tip Number 1
Get to know the hotel! Research ibis Brighton and its vibe. When you walk in for an interview, show that you understand their spirit and values. This will help you connect with the team and demonstrate your enthusiasm.
✨Tip Number 2
Practice your multitasking skills! During the interview, be ready to share examples of how you've juggled multiple tasks before. It’s all about showing you can handle the pressure while keeping a smile on your face.
✨Tip Number 3
Be prepared to role-play! You might be asked to handle a mock call or guest scenario. Stay calm, be polite, and show off your customer service skills. Remember, it’s all about Total Customer Satisfaction!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our vibrant team at ibis Brighton.
We think you need these skills to ace Reception Team Member in Brighton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Reception Team Member role. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our vibrant team at ibis Brighton!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps readability. We appreciate straightforward communication, especially since you'll be handling calls and messages!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details you need about the role and our amazing team culture there.
How to prepare for a job interview at AccorHotel
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Reception Team Member. Familiarise yourself with guest registration processes, handling calls, and maintaining guest accounts. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Customer Service Skills
Since this role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your ability to handle various situations with patience and compassion.
✨Showcase Your Multitasking Abilities
The job requires juggling multiple tasks at once, so be prepared to discuss how you manage your time and priorities. You might want to mention specific tools or techniques you use to stay organised, especially in high-pressure situations.
✨Emphasise Teamwork and Communication
As a Reception Team Member, you'll need to communicate effectively with both guests and other hotel departments. Highlight any experiences where you've worked as part of a team or successfully communicated important information. This will show that you can contribute to the vibrant atmosphere at ibis Brighton.
