At a Glance
- Tasks: Welcome guests and ensure they have an unforgettable stay with exceptional service.
- Company: Join Accor, a global leader in responsible hospitality with over 45 brands.
- Benefits: Enjoy discounted rates worldwide, learning programmes, and career growth opportunities.
- Other info: Diverse and inclusive workplace with a commitment to social responsibility.
- Why this job: Be part of a passionate team that creates memorable experiences for guests.
- Qualifications: Service-focused personality; experience with Opera is a plus.
The predicted salary is between 20000 - 30000 € per year.
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, join us and become a Heartist®.
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Qualifications
- Service focused personality is essential
- Prior experience working with Opera or a related system is an asset
- Fluency in English; additional languages are a plus
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Reception Team Member in Brentford employer: AccorHotel
Accor is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued as a Heartist®. With opportunities for personal and professional growth through extensive learning programmes and the chance to explore diverse career paths within the global hospitality sector, employees are empowered to make a meaningful impact. Additionally, the exclusive employee benefits, including discounted rates at Accor properties worldwide, enhance the overall experience of working in a dynamic environment dedicated to responsible hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member in Brentford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Accor and its values. This will help you connect with the team and show that you're genuinely interested in being a part of their hospitality family.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can contribute to creating memorable experiences for guests.
✨Tip Number 3
Show off your personality! As a Reception Team Member, your service-focused attitude is key. Be yourself during the interview and let your passion for hospitality shine through – it’s all about making those first impressions count!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception Team Member in Brentford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your service-focused personality and how you’ve made guests feel special in the past.
Tailor Your Application:Make sure to customise your CV and cover letter for the Reception Team Member role. Highlight relevant skills and experiences that align with what we’re looking for, like your ability to create memorable guest experiences.
Be Yourself:We want to see the real you! Don’t be afraid to inject a bit of your personality into your application. Show us how you can bring your unique flair to our team and contribute to our caring environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at AccorHotel
✨Know the Company Inside Out
Before your interview, take some time to research Accor and its values. Understand their commitment to responsible hospitality and how they aim to innovate in the industry. This will not only impress your interviewers but also help you align your answers with their mission.
✨Showcase Your Service Skills
As a Reception Team Member, a service-focused personality is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create memorable experiences will resonate well with the interviewers.
✨Practice Your Communication
Fluency in English is essential, and additional languages are a plus. Practice speaking clearly and confidently about your experiences. You might even want to role-play common reception scenarios to demonstrate your communication skills and ability to handle guest requests.
✨Emphasise Your Initiative
Accor values team members who take initiative. Think of times when you proactively improved a situation or enhanced a guest's experience. Be ready to share these stories during your interview to show that you can contribute positively to their team.
