At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a smooth night shift at the hotel.
- Company: Join Accor, a global leader in hospitality with a focus on personal growth.
- Benefits: Earn up to £13.25 per hour, enjoy employee discounts, and access training opportunities.
- Other info: Join a supportive team and be part of an exciting new chapter at ibis Birmingham.
- Why this job: Be the friendly face for guests and play a key role in their overnight experience.
- Qualifications: Friendly personality, strong communication skills, and ability to work independently.
The predicted salary is between 13.25 - 13.25 £ per hour.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
When most of the city is winding down, you'll be helping our guests at ibis Birmingham New Street Station settle in, answering questions, keeping everything running smoothly and ensuring the hotel remains safe and welcoming throughout the night. As our Night Reception Team Member, you'll be the friendly face guests rely on during the overnight hours, delivering great service while helping the hotel operate efficiently behind the scenes. This is a part-time role, working 25 hours a week on the night shift with an hourly salary up to £13.25 per hour plus benefits.
How a shift might look...
- Welcome late arrivals and checking guests in and out
- Support guests with requests and enquiries
- Complete night audit and administrative tasks
- Carry out safety and security checks around the hotel
- Process payments and maintain guest records
- Prepare the hotel for the day ahead, including help get our breakfast ready
- Work independently while maintaining exceptional guest service standards
You'll be a great fit if you have...
- A friendly and approachable personality
- Strong communication and problem-solving skills
- Good attention to detail and organisational ability
- Confidence using computer systems
- The ability to work independently and remain calm under pressure
- Flexibility to work overnight shifts, including weekends and bank holidays
- Hospitality or customer service experience ideally
Why join us
- Up to £13.25 per hour
- Employee discounts across Accor and Starboard hotels
- Training and development opportunities
- Career progression opportunities
- A supportive and friendly team environment
Why it's an exciting time to join us: ibis Birmingham New Street Station has recently joined the Starboard Hotels portfolio. Join us and be part of the hotel's next chapter.
All offers of employment are subject to satisfactory proof of the right to work in the UK.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Reception Team Member - Nights in Birmingham employer: AccorHotel
The Hoxton, Southwark is an exceptional employer that prioritises team development and a supportive work culture, making it an ideal place for a Front Office Manager to thrive. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, including mental health support and training opportunities, you will be empowered to lead a dynamic team while enjoying unique perks like free stays and meals. Join us in a vibrant environment where hard work meets fun, and where your growth is celebrated as part of our global family of brands.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member - Nights in Birmingham
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at AccorHotel and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Reception Team Member - Nights in Birmingham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at AccorHotel that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at AccorHotel.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at AccorHotel get a sense of who you are beyond your experience!
How to prepare for a job interview at AccorHotel
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at AccorHotel and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
