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- Tasks: Lead daily hotel operations and inspire teams to deliver exceptional guest experiences.
- Company: Join Novotel Birmingham Centre, a modern hotel in the heart of Birmingham.
- Benefits: Enjoy discounted stays, 30% off food, and complimentary meals during shifts.
- Why this job: Be part of a dynamic team that values innovation and employee well-being.
- Qualifications: 2+ years in hotel operations management and strong leadership skills.
- Other info: Great opportunity for career growth in a fast-paced hospitality environment.
The predicted salary is between 28800 - 43200 £ per year.
Novotel Birmingham Centre is seeking an experienced and driven Operations Manager to support the General Manager in delivering outstanding guest experiences, strong commercial results, and high-performing teams. Located in the heart of Birmingham, our modern, full-service hotel features 148 contemporary bedrooms and 9 meeting and event rooms, welcoming a diverse mix of leisure, corporate, and group guests - making every day dynamic and rewarding.
As Operations Manager, you will oversee daily hotel operations across Front Office, Housekeeping, Maintenance, and Food & Beverage, ensuring the smooth delivery of brand standards and operational excellence. You will lead department managers and frontline teams, drive service culture, and continuously improve guest satisfaction, efficiency, and profitability. This role is ideal for hospitality professionals with multi-department operational experience and a passion for leadership.
Key Responsibilities- Lead day-to-day hotel operations to ensure seamless guest journeys and high service standards.
- Inspire, coach, and develop operational teams to reach performance and service goals.
- Manage guest feedback and implement action plans to enhance overall satisfaction.
- Support commercial performance through productivity, cost control, and revenue awareness.
- Ensure compliance with health, safety, licensing, and brand requirements.
- Act as Duty Manager when required and represent the hotel confidently in guest-facing situations.
We are looking for a leader who thrives in fast-paced hospitality environments and enjoys driving both people and performance. The ideal candidate will have:
- 2+ years’ hotel operations management experience (multi-department preferred)
- Strong leadership and communication skills
- Commercial awareness and understanding of hotel P&L drivers
- Passion for guest service and team development
- Ability to work flexibly to meet operational demand
As part of the Accor group, Novotel UK offers a comprehensive benefits package designed to support your well-being and professional growth:
- ALL Heartists® Program: Enjoy Staff, Family and friend discounted stays at Novotel and other Accor properties worldwide.
- Enjoy 30% off food and beverage at participating UK locations.
- Staff Meals: Enjoy complimentary meals during your shifts.
Join our team and be part of a company that values innovation, quality, and the well-being of its employees.
Operations Manager in Birmingham employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on an Operations Manager role at Novotel or elsewhere.
✨Tip Number 2
Prepare for interviews by researching Novotel's values and recent news. Show us that you’re not just another candidate; demonstrate your passion for guest service and how your leadership style aligns with our culture. We love seeing candidates who are genuinely excited about joining our team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on showcasing your multi-department operational experience and how you've driven performance in past roles. We want to hear your success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining the Novotel family. Let’s make your dream job a reality together!
We think you need these skills to ace Operations Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Manager role. Highlight your multi-department operational experience and any leadership roles you've held. We want to see how you can inspire teams and drive performance!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your background aligns with our values at Novotel. Share specific examples of how you've improved guest satisfaction or led successful teams.
Showcase Your Commercial Awareness: Since the role involves managing P&L drivers, make sure to mention any relevant experience you have with cost control and revenue management. We love candidates who understand the business side of hospitality as much as the guest experience!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AccorHotel
✨Know the Hotel Inside Out
Before your interview, make sure you research Novotel Birmingham Centre thoroughly. Familiarise yourself with their services, guest reviews, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their values and operational goals.
✨Showcase Your Leadership Skills
As an Operations Manager, leadership is key. Prepare examples from your past experiences where you've successfully led teams or improved service standards. Be ready to discuss how you inspire and develop your team, as this will resonate well with the interviewers.
✨Demonstrate Commercial Awareness
Understanding hotel P&L drivers is crucial for this role. Brush up on your knowledge of cost control, revenue management, and productivity strategies. Be prepared to discuss how you've contributed to commercial performance in previous roles, as this will highlight your suitability for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest feedback. Think of specific scenarios where you've turned a negative guest experience into a positive one. This will showcase your commitment to guest satisfaction and operational excellence.
