Kitchen Porter in Birmingham

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Position overview

To assist the kitchen brigade in ensuring that all kitchen areas are kept clean and tidy at all times. Ensure that all F&B outlets are provided with clean and sanitised operating equipment. To utilise food-handling techniques which are in line with current Health and Hygiene regulations.

Main responsibilities

• Ensure all kitchens are kept clean and tidy according to current Health & Hygiene regulations.
• To count, sort and prepare operating equipment as required.
• Ensure correct handling of chemicals and equipment as per manufacturer’s instructions.
• Ensure all operating equipment, crockery, cutlery & glassware is hygienically cleaned and safely stored.
• Follow the regular cleaning rosters and standard methods for deep cleaning of floors, walls, coolers, ovens & operating equipment.
• Contribute to cost control through energy conservation and the careful use of water, cleaning materials and other appliances.
• Ensure garbage is collected and disposed of correctly from all kitchen areas each shift.
• Utilise safe and hygienic methods for the removal of dry and wet waste.
• Any other reasonable request as required by your Supervisor or Hotel Management.
• Help receive deliveries and tidy food items according to storage guidelines.
• Clean and tidy the workplace and employee’s dining room following the supervisor's instructions.

Health & Safety

• Actively participate in safe work practices and procedures in the workplace, use equipment safely.
• Fully understand departmental fire, evacuation and emergency procedures.
• Report/record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
• Report any health or safety hazards to your Supervisor.
• Wear protective clothing and equipment provided, including industry approved footwear and head covering.
• Actively participate in Accor hotel environmental initiatives.
• Report all broken or damaged equipment to a Supervisor.

Customer Service

• Take a positive problem-solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
• Actively promote hotel facilities and services.
• Implement the Accor customer service vision to ‘offer the best service to our customers’.

General Duties

• Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
• Suggest any improvements that could be made to existing services or procedures.
• Attend training programmes and meetings as directed to constantly improve skills and knowledge.
• Follow the expectations and guidelines in the Accor Employee Handbooks/Hotel Fact-sheets.
• Do not divulge Hotel or guest information either during or after employment with the hotel/Accor.

Qualifications

• Time management: Kitchen porters must follow a schedule and easily transition between tasks. You should understand how long tasks will take and prioritise your work.
• Teamwork: Kitchens are fast-paced environments where you will work with many people, so teamwork skills are essential. You need to be able to take direction and understand the workflow.
• Communication: You should be able to effectively communicate with other members in your team. You may need to report and describe any problems you face.
• Food safety and sanitising procedures: Kitchen porters help to keep food from cross-contaminating and ensure that surfaces are clean.
• Attention to detail: As a kitchen porter, you are responsible for organising, cleaning and storage. This means it’s essential to pay close attention to your environment.
• Physical stamina: Porters may stand and perform repetitive movements for long periods. They may also lift heavy objects.