At a Glance
- Tasks: Build strong guest relationships and ensure exceptional service throughout their stay.
- Company: Join Accor, a global leader in hospitality that values your individuality.
- Benefits: Enjoy a supportive environment with opportunities for growth and learning.
- Other info: Be part of a diverse team that embraces inclusion and creativity.
- Why this job: Make a real impact in hospitality while developing your career in a dynamic setting.
- Qualifications: Previous supervisory experience is essential; passion for customer service is a must.
The predicted salary is between 24750 - 30250 £ per year.
Company Description
"Why work for Accor?
We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers. accor. com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
- Main Responsibilities
- Customer Relations
- Develops close relationships with guests throughout their stay with the aim of gaining their loyalty.
- Anticipates guests' needs and takes them into consideration.
- Handles guest complaints if they have not been addressed by team members and provides a prompt resolution.
- Conveys the hotel's image and ethos effectively.
- Professional Techniques / Production
- Ensures that the hotel's pricing policy is correctly implemented (price value, start and end of price validity).
- Keeps the database up-to-date and accurate.
- Ensures guest documentation and information are readily available and current.
- Ensures that the directory and e-directory information is clear and up-to-date.
- Establishes rules and processes governing overbooking and room reallocation.
- Ensures internal audit procedures are correctly followed.
- Talent and Culture Responsibilities
- Establishes ongoing On-the-Job Training programmes to meet brand and service standards.
- Conducts induction programmes for new team members during their first week of employment, following guidelines.
- Ensures that all team members under your supervision perform their duties in line with brand and service standards, as outlined in procedure manuals.
- Communicates openly with team members, ensuring regular briefings are conducted and relevant information is shared.
- Builds a team culture based on trust and accountability, working towards shared hotel goals.
- Ensures staff presentation adheres to the Hotel Staff Handbook, with uniforms correctly worn and name badges displayed.
- Achieves effective communication through staff briefings, debriefings, regular departmental meetings, and active collaboration with other hotel departments.
- Ensures all staff under direct supervision are managed in line with the relevant employment legislation.
- Completes the employee departmental induction programme within four weeks.
- Commercial / Sales
- Trains the team to utilise effective sales techniques to meet SITC targets.
- Promotes the brand and Group's loyalty programme to guests.
- Management and Administration
- Ensures invoicing and cash handling procedures are adhered to.
- Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc.).
- Hygiene / Personal Safety / Environment
- Ensures compliance with hygiene, safety, and environmental regulations.
- Implements and enforces hotel security policies (e. g., fire safety procedures).
- Promotes and ensures adherence to the hotel's "Environment Charter" (e. g., energy saving, recycling, waste management).
- Ensures the security of people and property in the areas under your supervision.
Qualifications
Previous supervisory or management experience required.
Additional Information
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Assistant Front Office Manager in Birmingham employer: AccorHotel
Accor in Greater London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With flexible hours and competitive pay, team members enjoy the opportunity to develop their skills in a dynamic environment while contributing to memorable guest experiences. The company fosters a supportive atmosphere where every staff member is valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Office Manager in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
