Beauty & Fitness Assistant, The Savoy Hotel

The Savoy is one of the world’s most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five‑star luxury hospitality.

Our award‑winning, colleague‑centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
• HR in Hospitality Awards 2025: Excellence in Employee Experience, HR Team of the Year, HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
• Institute of Hospitality Awards 2025: Talent Development Team of the Year

Job title: Beauty & Fitness Assistant

Department: Beauty & Fitness

Inspired & supported by: Beauty & Fitness Operations Leader

Salary: £31,793 (including service charge)

Responsibilities

• Ensure the fitness areas and equipment are maintained and presented as laid out in the Brand Standards.
• Assist the Senior Receptionist and Beauty & Fitness Manager in maintaining the highest standards of professionalism in all aspects of operations.
• Ensure all treatments are carried out to the highest standards and targets are met, maintaining the five‑star level of cleanliness required.
• Oversee the day‑to‑day running of all fitness‑related activities, ensuring smooth functioning of the facility.
• Uphold high standards of cleanliness and maintenance for all gym equipment and ensure the professional presentation of colleagues.
• Engage in ongoing training and self‑development to stay abreast of industry trends and best practices.
• Facilitate fitness and therapy bookings efficiently, ensuring optimal utilisation of resources.
• Prioritise health and safety protocols to create a secure environment for all patrons and staff members.
• Handle complaints with professionalism and address them promptly to maintain a positive customer experience.
• Infuse the environment with fun and humour to create an enjoyable experience for all users.
• Manage miscellaneous administrative tasks such as providing relevant information, operating the switchboard, answering queries, controlling float, completing administration query forms, and accurately recording income receipts.

Qualifications

• Passion for customer service and providing outstanding treatments to all guests.
• Previous experience in a luxury environment or day spa.
• Trained in body treatments, facials, manicure and pedicure.
• Outstanding communication skills, both written and spoken.
• Enthusiastic and positive personality.
• Excellent attention to detail.
• Highly organised and able to work independently.
• Flexibility to work shifts and weekends.

Please note that we believe in flexibility and multi‑skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Benefits

• Competitive salary, pension, and life assurance.
• 31–33 days of holiday (including public holidays).
• Cashback for wellbeing/healthcare expenses & Perkbox.
• Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included). 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants. 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
• Free stay at The Savoy after probation.
• Colleague restaurant, interfaith prayer room and wellness room.
• Laundry services for all colleagues.
• Gym access, cycle‑to‑work scheme and Virgin Active membership discount.
• Season ticket loan for commuting.
• Employee assistance programme.
• English classes, optician reimbursements, and local discounts for F&B and retail.