Barista, The Savoy Hotel

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality. Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace.

Your purpose will be: To deliver an exceptional five-star service experience by preparing and serving premium coffee and tea beverages, while creating memorable and personalised moments for every guest within Gallery, Scoff.

You will be accountable for:

• Consistently delivering warm, professional, and refined service that reflects the standards of a five-star luxury hotel.
• Delivering a consistently memorable and professional five-star guest experience.
• Engaging guests with enthusiasm and confidence, sharing knowledge of our food and beverage offerings.
• Preparing and serving high-quality coffee, tea, and specialty beverages to the highest standards of presentation and taste.
• Ensuring all service standards, policies, and procedures are followed to create a seamless luxury experience.
• Maintaining exceptional cleanliness, organisation, and presentation of the barista station at all times.
• Anticipating guest needs and responding with confidence, care, and attention to detail.
• Supporting the wider Gallery team to ensure efficient, smooth, and collaborative service.
• Preparing and serving a full range of hot and cold beverages with precision and consistency.
• Delivering beverages efficiently while maintaining elegance and professionalism.
• Providing warm, attentive, and personalised service to every guest.
• Demonstrating strong product knowledge to confidently recommend beverages and suitable pairings.
• Upholding all health, safety, hygiene, and food safety standards in line with company policies.
• Contributing positively to a professional, supportive, and high-performing team environment.

Qualifications What you will need to do in this role?

• Demonstrate exceptional guest service skills with a genuine passion for luxury hospitality.
• Possess strong knowledge of coffee and tea preparation techniques.
• Communicate confidently and professionally with guests and colleagues.
• Maintain high attention to detail in presentation, cleanliness, and service delivery.
• Anticipate guest needs and personalise the guest experience.
• Manage time effectively and multitask within a fast-paced environment.
• Display a team-oriented mindset with a flexible, positive, and proactive attitude.
• Uphold brand standards, policies, and procedures at all times.
• Remain calm, composed, and professional under pressure.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary, pension, and life assurance.
• 31–33 days of holiday (including public holidays).
• Cashback for wellbeing/healthcare expenses & Perkbox.
• Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
• 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
• 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
• Free stay at The Savoy after probation.
• Colleague restaurant, interfaith prayer room and wellness room.
• Laundry services for all colleagues.
• Gym access, cycle-to-work scheme and Virgin Active membership discount.
• Season ticket loan for commuting.
• Employee assistance program.
• English classes, optician reimbursements, and local discounts for F&B and retail.