At a Glance
- Tasks: Deliver unforgettable 5-star service and assist guests with menu choices.
- Company: The Savoy Hotel, a luxury hospitality icon.
- Benefits: Competitive salary, generous holiday, discounts at top restaurants, and wellness perks.
- Other info: Dynamic role with opportunities for growth and flexibility.
- Why this job: Join a prestigious team and create memorable experiences for guests.
- Qualifications: 1-2 years in luxury hospitality and a passion for exceptional service.
The predicted salary is between 25000 - 30000 £ per year.
You will be accountable for:
- Delivering a memorable and professional Forbes 5-star service experience in our outlets across all our F&B outlets.
- Advising guests by enthusiastically sharing your knowledge about our F&B.
- Delivering on all standards, policies and procedures to create memorable luxury.
- Maintaining a professional, smart and neatly groomed 5-star appearance.
Your key responsibilities & contribution will be:
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team.
- Assisting guests regarding menu choices in an informative and enthusiastic way.
- Taking reservations with all required details in a welcoming and friendly manner.
- Boosting our revenue through upselling and other creative initiatives.
- Sharing knowledge of offering, promotions, preparation, general hotel knowledge and Savoy stories.
- Following all health & safety policies when handling food and beverage.
- Carrying out administrative duties, including printing menus and managing stationery requisitions.
Qualifications What you will need to do this role:
- 1-2 years serving or hosting experience in a luxury hospitality environment.
- Passion for and understanding of 5-star hospitality and what it takes to deliver it.
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction.
- Quick thinking, resourceful and able to solve problems ’in the moment’.
- Ability to always remain calm and courteous.
- Ability to work well under pressure in a fast paced and changing environment.
- Able to work collaboratively as part of a team.
- Willing to work in rotating shifts including weekends and public holidays.
- Excellent knowledge of spoken and written English.
- Basic knowledge of a POS System.
- Basic knowledge of OpenTable.
- Industry related certifications (i.e. WSET).
- Basic knowledge of a PMS system (Opera).
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information What’s in it for you?
- Competitive salary and additional service charge.
- Life insurance and pension.
- 31 days of holiday (including public holidays).
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Free stay for two at The Savoy after successful probation.
- Colleague restaurant, gym, interfaith prayer room and wellness room.
- Laundry services.
- Cashback for wellbeing/healthcare expenses; HSF & Perkbox.
- Employee assistance program.
- Virgin Active and The Gym Group membership discounts.
Bar Host, The Savoy Hotel employer: AccorHotel
Accor in Greater London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With flexible hours and competitive pay, team members enjoy the opportunity to develop their skills in a dynamic environment while contributing to memorable guest experiences. The company fosters a supportive atmosphere where every staff member is valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Bar Host, The Savoy Hotel
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Savoy and soak up the atmosphere. Familiarise yourself with the bars and menu offerings so you can chat confidently about them during your conversation.
✨Tip Number 2
Practice your service skills! Role-play with a friend or family member to simulate guest interactions. This will help you showcase your ability to deliver that 5-star service they’re after when it comes to the real deal.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. They want to see how you connect with others, so be friendly, approachable, and ready to share your passion for hospitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Bar Host, The Savoy Hotel
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for 5-star service shine through! Share experiences that highlight your enthusiasm for creating memorable guest interactions. We want to see how you can bring that personal touch to our team.
Be Specific About Your Experience:Make sure to detail your previous roles in luxury hospitality. We’re looking for those 1-2 years of experience, so mention any relevant skills or situations where you’ve excelled in a fast-paced environment. This helps us see how you fit into our vibe!
Keep It Professional Yet Friendly:Your application should reflect the professional yet warm atmosphere we cultivate at The Savoy. Use a friendly tone while maintaining professionalism, and don’t forget to proofread for clarity and correctness. We appreciate attention to detail!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fabulous team!
How to prepare for a job interview at AccorHotel
✨Know Your F&B Inside Out
Make sure you brush up on your food and beverage knowledge before the interview. Be ready to discuss menu items, ingredients, and any special promotions. This will show your enthusiasm and understanding of what it takes to deliver that 5-star service.
✨Showcase Your People Skills
As a Bar Host, building rapport with guests is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you’ve gone above and beyond to create a memorable experience—this will highlight your empathetic nature.
✨Demonstrate Problem-Solving Abilities
Interviews often include situational questions. Be ready to share how you've handled challenging situations in a fast-paced environment. Highlight your quick thinking and resourcefulness, especially in moments where you had to remain calm under pressure.
✨Dress to Impress
First impressions matter, especially in luxury hospitality. Make sure you arrive looking professional and well-groomed. This not only reflects your understanding of the role but also shows that you take pride in your appearance, aligning with the 5-star standards expected at The Savoy.
