At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences.
- Company: Join Fairmont St. Andrews, a luxury 5-star hotel in Scotland.
- Benefits: Competitive salary, pension scheme, staff discounts, and career growth opportunities.
- Other info: Enjoy regular team events and comprehensive training for your development.
- Why this job: Be part of a dynamic team that values collaboration and genuine hospitality.
- Qualifications: Previous hotel leadership experience and a passion for guest satisfaction.
The predicted salary is between 25000 - 30000 £ per year.
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Fairmont St Andrews are looking for an Assistant Reception Manager to help shape unforgettable guest experiences while supporting and inspiring our Front Office team every day.
What you’ll be doing
- Lead, motivate and develop a team of Front Office Supervisors and Front Desk Agents
- Take ownership of the smooth, efficient running of Front Office operations
- Be visible in the lobby during peak times, supporting your team and engaging with guests
- Handle guest feedback and resolve challenges with confidence and professionalism
- Drive service excellence, ensuring brand standards and guest satisfaction targets are exceeded
- Support recruitment, onboarding, training and ongoing development of your team
- Monitor performance, costs and productivity to meet business goals
- Build strong relationships across departments to deliver a seamless guest journey
- Bring energy, ideas and personality to create a fun and positive working environment
Qualifications
- Previous experience in a Front Office leadership role within a hotel environment
- A confident, hands-on leader who leads by example
- A passion for delivering outstanding guest experiences
- Strong organisational and problem-solving skills
- The ability to thrive in a fast-paced, ever-changing environment
- A people-focused approach with a natural ability to motivate and inspire
Our reputation is built on our people. We offer a professional, supportive environment where high standards, collaboration and genuine hospitality are at the heart of everything we do. As part of Fairmont and Accor, one of the world’s leading hospitality groups, we provide access to global career opportunities and long-term development.
Additional Information
- Competitive salary package
- Company pension scheme for your future security
- Staff shuttle service to and from St Andrews
- Complimentary staff canteen with fresh daily meals
- 50% discount in our Food & Beverage outlets
- Exclusive employee rates for spa treatments and complimentary green fees
- Free access to our gym and pool facilities
- Career growth opportunities and clear progression pathways
- Comprehensive on-the-job training to support your development
- Regular team social events to connect, unwind, and celebrate together
Assistant Reception Manager employer: AccorHotel
Fairmont St. Andrews is an exceptional employer, offering a vibrant work culture where collaboration and genuine hospitality thrive. With competitive salaries, comprehensive training, and clear career progression pathways, employees are empowered to grow within one of Scotland's most iconic luxury hotels. The stunning location, combined with unique benefits such as exclusive discounts and regular team events, makes Fairmont St. Andrews a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception Manager
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Fairmont St. Andrews' offerings, from the stunning golf courses to the award-winning spa. This way, when you chat with the team or during interviews, you can show off your knowledge and passion for the place.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer in landing that Assistant Reception Manager position.
✨Tip Number 3
Show your personality! When you get the chance to meet the team or during interviews, let your energy and enthusiasm shine through. Remember, they’re looking for someone who can motivate and inspire others, so don’t hold back on showcasing your leadership style.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Fairmont family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Reception Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application for the Assistant Reception Manager role. Highlight your relevant experience in Front Office leadership and how it aligns with our values at Fairmont St Andrews.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Fairmont St Andrews.
How to prepare for a job interview at AccorHotel
✨Know the Company Inside Out
Before your interview, take some time to research Fairmont St Andrews. Understand their values, mission, and what makes them a luxury hotel. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Reception Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivate others and ensure a seamless guest experience.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle guest feedback. Think of specific situations where you turned a negative experience into a positive one, and be ready to discuss your thought process during those moments.
✨Engage with Enthusiasm
During the interview, let your passion for hospitality shine through. Engage with the interviewers by asking insightful questions about the team dynamics and guest experiences at Fairmont St Andrews. This shows you're not just looking for a job, but are genuinely excited about contributing to their success.
