At a Glance
- Tasks: Lead the restaurant team, ensuring exceptional service and guest experiences.
- Company: Join Fairmont St. Andrews, a luxurious 5-star hotel in Scotland.
- Benefits: Competitive salary, discounts, complimentary meals, and wellness support.
- Other info: Opportunities for career development within a supportive team.
- Why this job: Make a real impact in a fast-paced, rewarding environment.
- Qualifications: Experience in a supervisory role and a passion for guest service.
The predicted salary is between 30000 - 35000 £ per year.
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Bay Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
We’re looking for an Assistant Outlet Manager to support the day-to-day running of our two AA Rosette Restaurant, St Andrews Bay Clubhouse & Grill - serving the finest Scottish steak and seafood. Working alongside our senior F&B team, you’ll take the lead on shift, ensuring smooth service, motivated teams and exceptional guest experiences in a fast-paced, high-quality environment.
This is a hands-on leadership position where you’ll take full responsibility for the outlet during your shift - from team coordination to guest experience. Beyond service, you’ll also play a key role in the ongoing success of the outlet, supporting with rotas, training, stock control and driving sales initiatives.
What You’ll Be Doing
- Leading the outlet during service, allocating duties and ensuring smooth, efficient operations
- Delivering exceptional, personalised service and anticipating guest needs
- Supporting with rota planning, team scheduling and departmental organisation
- Driving team engagement through training, coaching and sales incentives
- Managing stock control, ordering and ensuring accurate charging procedures
- Maintaining high standards of cleanliness, hygiene and presentation across all areas
- Handling guest feedback and resolving any issues with professionalism and care
- Supervising the setup and flow of service to ensure every table receives a seamless experience
Qualifications
- Experience in a supervisory or management role within a quality F&B environment
- A natural leader who thrives in a busy, service-led setting
- Passionate about delivering outstanding guest experiences
- Highly organised, with strong attention to detail
- Confident managing teams, stock and operational responsibilities
- Positive, proactive and calm under pressure
Why Fairmont St Andrews?
- Work in one of Scotland’s most iconic 5★ resorts
- Be part of a supportive, professional F&B team
- Opportunities to develop your career within Fairmont & Accor
- A fast-paced, rewarding role where you can truly make an impact
If you’re ready to step up, lead from the front and be part of a high-performing team, we’d love to hear from you.
Additional Information
- Competitive salary and annual leave entitlement
- Friends & Family rates across Fairmont and Accor hotels worldwide
- Discounts on food and beverage across all our outlets
- Complimentary meals on duty
- Complimentary Spa and Leisure access
- Wellbeing and colleague support programmes
- Complimentary Golf access
- Ongoing training and professional development opportunities
Assistant Outlet Manager employer: AccorHotel
Fairmont St. Andrews is an exceptional employer, offering a vibrant work culture within one of Scotland's most prestigious 5-star luxury hotels. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, alongside competitive benefits such as complimentary meals, spa access, and friends and family rates at hotels worldwide. Join our dedicated team and make a meaningful impact in a fast-paced environment that values your contributions and fosters professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Outlet Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Outlet Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
