At a Glance
- Tasks: Deliver exceptional concierge services and create memorable experiences for guests.
- Company: Join the luxurious Sofitel London St James, where hospitality meets elegance.
- Benefits: Be part of a diverse team that values growth and individual contributions.
- Other info: Dynamic role with opportunities to learn about London's vibrant culture.
- Why this job: Transform guest stays into enchanting tales while developing your hospitality skills.
- Qualifications: Previous luxury hotel concierge experience and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
Company Description
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence.
Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales.
We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves.
Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role.
Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Job Description
We are seeking an experienced and service-driven
Assistant Head Concierge to join our passionate Concierge team.
This is an exciting opportunity for a hospitality professional who thrives on delivering personalised service, sharing local expertise, and leading a team dedicated to exceeding guest expectations.
As Assistant Head Concierge, you will work alongside the Head Concierge to ensure the smooth operation of the department while creating memorable moments for our guests.
From arranging exclusive dining experiences and transportation to coordinating bespoke requests and supporting VIP arrivals, no two days will be the same.
What You Will Do
- Deliver exceptional concierge services and personalised recommendations for guests.
- Arrange restaurant reservations, theatre tickets, transportation, tours, and travel bookings.
- Coordinate airport meet-and-greet services and other bespoke guest experiences.
- Oversee the safe handling, storage, and dispatch of guest luggage.
- Manage guest correspondence, messages, mail, and key services.
- Support the supervision and development of the Concierge team.
- Assist with rota planning and departmental scheduling.
- Develop and deliver training initiatives to maintain luxury service standards.
- Maintain awareness of hotel events, functions, and VIP arrivals.
- Ensure compliance with LQA, Sofitel and Accor brand standards and procedures.
- Assist with valet and vehicle parking services when required.
Qualifications
- Previous Concierge experience within a luxury hotel environment.
- Supervisory or leadership experience within Front Office or Concierge operations.
- Outstanding communication and interpersonal skills.
- Extensive knowledge of London's restaurants, attractions, entertainment, and transport networks.
- A passion for delivering exceptional guest experiences.
- Strong organisational skills with the ability to multitask in a fast-paced environment.
- A warm, professional, and proactive approach aligned with Sofitel's luxury service culture.
- Additional Information
Managed Hotels.
Assistant Head Concierge employer: AccorHotel
AccorHotel offers an exceptional work environment at Fairmont Cheshire, The Mere, where employees are valued for their contributions to creating a luxurious spa and wellness experience. With a strong emphasis on team culture, exclusive discounts, and comprehensive training opportunities, this role not only promises competitive compensation but also fosters personal and professional growth in the heart of a stunning 5-star retreat.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Head Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
