At a Glance
- Tasks: Lead events and create unforgettable guest experiences in a vibrant hotel environment.
- Company: The Hoxton, Southwark - a trendy hotel with a welcoming atmosphere.
- Benefits: Competitive salary, 28 days holiday, health cash plan, and free meals during shifts.
- Other info: Opportunities for growth, regular team events, and a supportive work culture.
- Why this job: Join a fun team dedicated to making memorable experiences for guests and colleagues.
- Qualifications: Strong relationship-building skills and a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a welcoming and energetic Apartment Supervisor to join our Southwark team! The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history.
We have 192 bedrooms, 2 restaurants - Albie & Seabird and our first Working From location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, London’s longest oyster list and panoramic views of the city.
Job Description
What you’ll do:
- Manage day & evening events, working within the strategy and events programme set by our Sales and Meeting & Events teams.
- Pro-actively provide input and feedback, look for opportunities to improve & innovate how we’re using the space and how we manage it.
- Whether it’s setting up the space for day or evening, handling ad-hoc requests and queries, dealing with invoices or gathering feedback – we rely on you to ensure internal and external customers have the best possible experience with us.
- Manage a lean team, creating an environment where they feel valued, and provide them with opportunities to grow and develop.
- You make sure the food and beverage in the space is top notch at all times, and our guests have everything they need.
- Take overall responsibility for the health & safety of anyone using the area, including yourself.
- You work closely with the rest of the hotel team to ensure you are providing a great experience for our guests, from first contact to when they leave, and beyond.
Qualifications
What we’re looking for:
- You are the person that knows everyone, and they all know you.
- Nothing is an issue for you - you know what our guests want even before they do.
- Someone who’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.
- You understand hospitality, it’s in everything you do.
- You pay attention to the details and care about creating great work.
- You’re looking for a place where you can be you; no clones in suits here.
- Passionate about creating memorable experiences for others, be they guests or colleagues.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.
Additional Information
What’s in it for you:
- Competitive salary plus tronc.
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Apartment & Events Lead - Guest Experience employer: AccorHotel
The Hoxton, Southwark is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With competitive benefits including a health cash plan, generous holiday allowance, and opportunities for personal development, employees can thrive in a supportive environment while creating memorable experiences for guests. Located in the heart of Southwark, this role offers the unique advantage of being part of a dynamic team in a culturally rich area of London, making it an ideal place for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Apartment & Events Lead - Guest Experience
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your pitch! You want to be able to share your experiences and how they relate to the role without sounding rehearsed. Keep it natural and engaging, just like you would when chatting with a friend.
✨Tip Number 3
Don’t forget to ask questions during your interview. It shows you're keen and helps you figure out if this is the right place for you. Think about what matters to you in a workplace and ask away!
✨Tip Number 4
Follow up after your interview with a quick thank-you note. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re polite and professional, which is always a win!
We think you need these skills to ace Apartment & Events Lead - Guest Experience
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and creating memorable experiences.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've managed events or created great guest experiences in the past.
Show Your Enthusiasm:We love a bit of energy! Make sure your application reflects your excitement about joining our team at The Hoxton, Southwark. Let us know why you’re drawn to this role and what makes you a great fit.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at AccorHotel
✨Know the Company Inside Out
Before your interview, take some time to research The Hoxton and its unique offerings. Familiarise yourself with their restaurants, events, and the overall vibe of the Southwark location. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your People Skills
As an Apartment & Events Lead, your ability to connect with guests and team members is crucial. Prepare examples of how you've built relationships in previous roles. Think about times when you anticipated a guest's needs or resolved conflicts effectively – these stories will highlight your hospitality skills.
✨Be Ready to Discuss Innovation
The role requires a proactive approach to improving guest experiences. Come prepared with ideas on how you could enhance the events programme or manage the space more efficiently. This shows that you're not just a follower but someone who can contribute creatively to the team.
✨Emphasise Team Spirit
The Hoxton values a supportive and fun work environment. Be ready to discuss how you foster teamwork and create a positive atmosphere. Share examples of how you've helped colleagues grow or contributed to a collaborative project – this will resonate well with their culture.
