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- Tasks: Be the friendly face for customers needing HGV service and repairs.
- Company: Join the UK's largest privately owned truck dealership, known for its excellence.
- Benefits: Enjoy 22 days annual leave, health cash plan, and a cycle to work scheme.
- Why this job: Gain valuable experience in a dynamic environment while ensuring customer satisfaction.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Flexible shift patterns and a supportive team await you!
Our client, the largest privately owned well-known brand truck dealership in the UK, is seeking a HGV Service Advisor to join their team. The ideal candidate will be providing a courteous and efficient reception service ensuring a high level of customer satisfaction at all times. You will be responsible for R2C, truck service scheduling, and MOT bookings in line with manufacturer’s guidelines and recommendations.
Role: HGV Service Advisor
Hours: Shift pattern: Week 1 06:00 - 14:30, Week 2 08:00 - 16:30, Week 3 10:00 - 18:30 and 1 in 4 Saturdays on a rota basis 06:30 - 15:00
Location: Hull
Key responsibilities:
- Act as the first point of contact for customers bringing in HGVs for service or repairs.
- Answer customer queries regarding service status, vehicle issues, and maintenance requirements.
- Provide estimates for repair or service costs, timelines, and any additional work needed.
- Schedule vehicle service appointments based on customer availability and workshop capacity.
Requirements:
- Experience of working in a similar environment with excellent customer skills.
- Good experience of a service industry dealing with customers via various methods.
- Knowledge of working with databases.
- Excellent time management, organisational and IT skills.
- Attention to detail and accuracy is paramount.
- Technical background desirable.
Benefits:
- 22 days annual leave plus bank holidays.
- Company health cash plan (after qualifying period).
- Cycle to work scheme.
- Pension Scheme.
HGV Service Advisor employer: Accord Resourcing Ltd
Contact Detail:
Accord Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HGV Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by our client, the truck dealership. Understanding their brand and what sets them apart will help you engage more effectively during any conversations or interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a technical environment. Be prepared to discuss how you've handled customer queries and complaints in the past, as this role heavily relies on excellent communication and problem-solving abilities.
✨Tip Number 3
Make sure you understand the basics of HGV maintenance and repair processes. This knowledge will not only boost your confidence but also demonstrate your commitment to the role and your ability to provide accurate information to customers.
✨Tip Number 4
Network with professionals in the automotive service industry. Attend local events or join online forums where you can connect with others in similar roles. This can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace HGV Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the HGV Service Advisor position. Tailor your application to highlight relevant experience and skills that match these criteria.
Highlight Customer Service Skills: Since the role involves providing a high level of customer satisfaction, emphasise your previous experience in customer service. Use specific examples to demonstrate how you've successfully handled customer queries and resolved issues.
Showcase Technical Knowledge: If you have a technical background or experience in the automotive industry, make sure to include this in your application. Mention any relevant qualifications or training that would be beneficial for the role.
Proofread Your Application: Before submitting your application, carefully proofread it for any spelling or grammatical errors. A well-presented application reflects attention to detail, which is crucial for the HGV Service Advisor role.
How to prepare for a job interview at Accord Resourcing Ltd
✨Know the Company
Before your interview, do some research on the company. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a HGV Service Advisor, customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your ability to maintain a high level of customer satisfaction.
✨Familiarise Yourself with Technical Terms
Brush up on relevant technical knowledge related to HGVs and service processes. Being able to speak confidently about vehicle maintenance, service scheduling, and repair estimates will impress your interviewers.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm and helps you assess if the company is the right fit for you.
