Truck Service Advisor in Bicester

Our client is a well-known and reputable HGV dealership with several depots across the UK. Currently, they are looking for an experienced Service Advisor / Truck Service Advisor / HGV Service Advisor to join their busy depot.

Hours of work: 42.5 hours per week across 3 alternating shifts Monday to Friday:

• 7.00am to 4.00pm
• 8.00am to 5.00pm
• 9.00am to 6.00pm

All with a 30-minute unpaid break each day plus 1 in 3 Saturday mornings, 8.00am to midday.

Responsibilities:

• Understand and adhere to Service Core Process as set by the Brand and Company.
• Carry out a robust job preparation process; focusing on the detail to ensure all customer vehicle issues and information are captured and followed up.
• Inform customers of outstanding recall campaigns and arrange for work to be completed.
• Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty.
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
• Promote additional workshop services/repairs where applicable.
• Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
• Carry out daily update calls to customers on vehicle progress in the workshop.
• Follow up all ‘No Show’ bookings.
• Work in Progress (WIP) control for the department.
• Updating VOR’s on Manufacturer platforms on a daily basis.
• Gaining authorisation for work required – either from the customer or via customer approval platforms.
• Cost the work completed and raise invoices.
• Carry out post workshop visit calls to ensure customers are happy with the experience and service provided.
• Accept and process all walk-in bookings.
• Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advise of any unexpected delays.
• Maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards.
• Maintain invoice filing in an accurate, timely and efficient manner.
• Ensure parts are ordered/requisitioned once relevant authority is received.
• Ensure customer reception area is maintained to a high professional standard at all times.
• Order/arrange sub-contract work.
• Build rapport with all staff and customers.
• Ensure up to date knowledge and training on all franchise requirements.
• Undertake such other tasks as may reasonably be required.
• Enhance the image and reputation of the company whilst supporting its commercial interests.
• Comply with good health and safety practice, all statutory requirements, company policies and standard procedures.

The perfect candidate will have:

• Excellent attention to detail.
• Excellent communication skills with customers and colleagues.
• Excellent customer service skills.
• Excellent interpersonal, verbal and written communications skills.
• Proven organisational and administration skills.
• Proactive approach to work.
• Able to work to deadlines.
• Problem-solving skills.
• Technical knowledge.
• Analytical skills including working with statistical and costing information.
• Ability to work in a fast-paced environment and multitask.
• Work on own initiative and as a team player.

More about what the company can offer you:

• Multi-manufacturer training programmes available – we will support you with your desired career progression level.
• 30 Days Annual Leave including Bank Holidays.
• Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs).
• Holiday + Purchase Scheme (up to 3 days available to purchase).
• Employer Statutory Pension Scheme.
• Free Class IV MOT per year.
• Mental Health First Aiders.
• Paternity pay – Full 2 weeks pay.
• Personal Accident Scheme.
• Corporate uniform provided.
• Cycle to work scheme.
• Onsite Parking.
• EV Salary Sacrifice Scheme.
• Working for a friendly family business!