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- Tasks: Assist customers with vehicle service needs and ensure a smooth workshop experience.
- Company: Reputable truck and van dealership with a friendly, family-oriented culture.
- Benefits: 30 days annual leave, training programmes, and a supportive work environment.
- Why this job: Join a dynamic team and enhance your skills in the automotive industry.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunities for career progression and a positive workplace atmosphere.
Our client is a well-known and reputable truck and van dealership. Currently they are looking for an experienced Volkswagen Service Advisor / VAG Service Advisor / Service Advisor / HGV Service Advisor to join their busy depot in Bicester.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Hours of work: 44.5 hours per week across 3 alternating shifts Monday to Friday:
- 7.00am to 4.00pm
- 8.00am to 5.00pm
- 9.00am to 6.00pm
All with 30 minute unpaid break each day. Plus 1 in 3 Saturday mornings, 8.00am to midday.
Responsibilities:
- Understand and adhere to Service Core Process as set by the Brand and Company.
- To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up.
- Inform customer of outstanding recall campaigns and arrange for work to be completed.
- Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty.
- Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
- To promote additional workshop services/repairs where applicable.
- Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
- Carry out daily update calls to customers on vehicle progress in the workshop.
- Follow up all ‘No Show’ bookings.
- Work in Progress (WIP) control for the depot.
- Updating VOR’s on Manufacturer platforms on a daily basis.
- Gaining authorisation for work required – either from the customer or via customer approval platforms.
- To cost the work completed and raise invoices.
- Carry out post workshop visit calls to ensure customers are happy with the experience and service provided.
- Accept and process all walk-in bookings.
- Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays.
- To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards.
- To maintain invoice filing in an accurate, timely and efficient manner.
- To ensure parts are ordered/requisitioned once relevant authority is received.
- To ensure customer reception area is maintained to a high professional standard at all times.
- To order/arrange sub-contract work.
- Build rapport with all staff and customers.
- To ensure up to date knowledge and training on all franchise requirements.
- To undertake such other tasks as may reasonably be required.
- To enhance the image and reputation of the company whilst supporting its commercial interests.
- To comply with good health and safety practice, all statutory requirements, company policies and standard procedures.
The perfect candidate will have:
- Excellent attention to detail.
- Excellent communication skills with customers and colleagues.
- Excellent customer service skill.
- Excellent interpersonal, verbal and written communications skill.
- Proven organisational and administration skills.
- Proactive approach to work.
- Able to work to deadlines.
- Problem solving skills.
- Technical knowledge.
- Analytical skills including working with statistical and costing information.
- Ability to work in a fast pace environment and multitask.
- Work on own initiative and as a team player.
More about what our client can offer you:
- Multi manufacturer training programmes available – we will support you with your desired career progression level.
- 30 Days Annual Leave including Bank Holidays.
- Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs).
- Holiday + Purchase Scheme (up to 3 days available to purchase).
- Employer Statutory Pension Scheme.
- Free Class IV MOT per year.
- Mental Health First Aiders.
- Referral bonus if you introduce your technician friends (£1500!).
- Paternity pay – Full 2 weeks pay.
- Personal Accident Scheme.
- Corporate uniform provided.
- Cycle to work scheme.
- Onsite Parking.
- EV Salary Sacrifice Scheme.
- Working for a friendly family business!
Automotive Service Advisor in Bicester employer: Accord Resourcing Ltd
Contact Detail:
Accord Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor in Bicester
✨Tip Number 1
Get to know the company inside out! Research their values, services, and any recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be dealing with customers face-to-face and over the phone. Role-play with a friend or family member to get comfortable with explaining technical details in a friendly way.
✨Tip Number 3
Be proactive during your interview! Prepare questions about the role and the team dynamics. This shows you're not just there to answer questions but are also keen to engage and understand how you can contribute.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Automotive Service Advisor in Bicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Automotive Service Advisor role. Highlight your relevant experience with Volkswagen or similar brands, and don’t forget to showcase those soft skills that are just as important as your qualifications.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to the responsibilities listed in the job description, and show off your passion for customer service.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your excellent verbal and written skills. Keep your language clear and professional, and don’t hesitate to demonstrate your friendly approach to customer interactions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Accord Resourcing Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge about Volkswagen and VAG vehicles. Familiarise yourself with common issues, recall campaigns, and the service core process. This will show that you're not just a people person but also someone who understands the nuts and bolts of the job.
✨Show Off Your Soft Skills
Since this role requires excellent communication and customer service skills, prepare examples of how you've successfully dealt with customers in the past. Think about times when you resolved conflicts or provided exceptional service – these stories will help you stand out.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions for service advisors, like how you handle difficult customers or manage multiple tasks. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Dress to Impress
Even though it's a dealership, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. A neat appearance can set a positive tone for the rest of the interview.
