Funeral Home Manager in Buckie

Accord People are currently recruiting for a Funeral Home Manager on a full-time, permanent basis based in the Moray region.

Job Summary

The Funeral Home Manager is responsible for the professional, compassionate, and lawful delivery of funeral services in Scotland. This role involves supporting bereaved families, arranging and directing funerals, managing staff, and overseeing the day-to-day operations of the funeral home to ensure the highest standards of care, compliance, and service delivery.

Key Responsibilities

• Funeral Arrangements & Family Care
  • Meet with bereaved families to arrange funerals, burials, cremations, and memorial services.
  • Provide clear guidance on funeral options, associated costs, and Scottish legal requirements.
  • Prepare and manage documentation including Medical Certificate of Cause of Death (MCCD), Form 14 (Registration of Death), cremation paperwork, and burial permits.
  • Liaise with registrars, crematoria, cemeteries, clergy, celebrants, local authorities, and suppliers.
  • Care for the deceased with dignity and respect, including preparation and presentation (including embalming where trained and authorised).
  • Direct funeral services at crematoria, cemeteries, places of worship, or alternative venues.
  • Ensure compliance with the Burial and Cremation (Scotland) Act 2016 and all relevant regulations.
• Staff Management & Leadership
  • Manage, supervise, and support funeral home staff including funeral arrangers, bearers, drivers, and administrative personnel.
  • Coordinate staffing rotas, on-call cover, holidays, and absences.
  • Provide training, mentoring, and performance management to maintain professional standards.
  • Ensure staff adhere to company policies, health and safety requirements, and professional codes of practice.
  • Promote a respectful, supportive, and professional working environment.
• Facility & Operational Management
  • Oversee the daily operation of the funeral home, mortuary, and associated facilities.
  • Ensure premises, vehicles, and equipment are maintained to high standards of cleanliness, safety, and presentation.
  • Manage health and safety compliance, including risk assessments and incident reporting.
  • Ensure compliance with data protection legislation (UK GDPR) and maintain secure record keeping.
  • Monitor stock, supplies, and equipment, arranging procurement and servicing as required.
  • Manage staff in accordance with HR best practice and company policy and procedure.
  • Maintain financial controls within company guidelines, including estimates, invoicing, payments, and cost transparency.
• Administration & Compliance
  • Maintain accurate funeral records and registers.
  • Ensure adherence to the Funeral Director Code of Practice (Scotland).
  • Prepare for inspections, audits, or professional reviews as required.
  • Represent the funeral home professionally within the local community.

Qualifications & Experience

• Proven experience within the funeral profession, ideally in a supervisory or management role.
• Relevant professional qualifications, such as SQA Funeral Services qualifications.
• Training or membership with NAFD, SAIF, or BIFD.
• Full UK driving licence.
• Strong working knowledge of Scottish funeral law and procedures.

Skills & Personal Attributes

• Compassionate, calm, and professional leadership style.
• Excellent organisational, administrative, and people-management skills.
• Strong communication and decision-making abilities.
• Ability to manage sensitive situations alongside operational demands.
• High standards of ethics, confidentiality, and professionalism.

Working Conditions

• Combination of office, funeral home, mortuary, and outdoor environments.
• Physical duties including lifting and standing for extended periods.
• Irregular hours, including evenings, weekends, and on-call responsibilities.

Job Types: Full-time, Permanent

Pay: From £1.00 per year

Work Location: In person