At a Glance
- Tasks: Lead the Dis-loyalty membership platform and drive product strategy across digital channels.
- Company: Join Ennismore, a fast-growing, innovative hospitality group.
- Benefits: Enjoy 25 days holiday, health perks, and discounts across our brands.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be at the forefront of redefining loyalty in travel and food experiences.
- Qualifications: 10+ years in product management with a focus on digital channels.
The predicted salary is between 80000 - 100000 £ per year.
We are looking for an ambitious Membership Product Director to join the Dis-loyalty team at Ennismore on a 12-month maternity cover contract, reporting to the VP of Digital Marketing, Product & E-Commerce. Work in close partnership with the EVP of Dis-loyalty, collaborating to drive membership growth & meet commercial targets.
About Dis-loyalty: Dis-loyalty is Ennismore's game-changing travel and food membership – and one of the most exciting initiatives in hospitality today. Rather than rewarding repetitive behaviour, Dis-loyalty actively encourages members to explore new destinations and experiences, turning the traditional loyalty model on its head. This is a bold, category-defining product, and this role sits right at its heart.
The Role: We are looking for an experienced and inspiring Product leader to cover a period of maternity leave and take ownership of the Dis-loyalty membership platform. Reporting into the EVP of Digital Marketing, Product & E-Commerce, you will lead product strategy and execution across web, mobile, and app channels – ensuring the platform continues to deliver exceptional experiences for members while supporting Ennismore's expansion ambitions.
Managing a team of 3 direct reports (& 2 indirect reports) with at least ten years of product management experience under your belt, you bring deep expertise across digital product development, product operations and AI-first product thinking. You are as comfortable setting a long-term product vision as you are rolling up your sleeves to drive delivery in a fast-paced, agile environment. You sit between Engineering and business teams, responsible for translating and prioritising business needs to technical requirements and actionable roadmap.
Key Responsibilities:
- Product Strategy & Vision: Define and own the product strategy for the Dis-loyalty membership platform, ensuring clear alignment with Ennismore's commercial and brand objectives. Set a compelling, forward-looking product vision that delivers engaging, personalised, and scalable digital experiences – with an AI-first approach at its core.
- Group Product Roadmap (Beyond Dis-loyalty): Own and drive the Group Product Roadmap in close partnership with Engineering leadership, maintaining rigorous prioritisation, stakeholder alignment, and clear cross-functional communication at every stage.
- Product Experience & Optimisation: Take full ownership of the customer-facing product experience across the Dis-loyalty app, web platforms, booking engine, and brand websites. Drive continuous improvement in customer experience, platform scalability, operational efficiency, and overall product delivery maturity. Own the Dis-loyalty tooling support for the operational teams.
- Product Operations: Establish and embed scalable ways of working across the Product organisation, including documentation standards, delivery ceremonies, governance frameworks, and scoping processes.
- Leadership & Team Development: Direct line management of the Product Managers (2) and the Product Design Manager (1). Continue to build and develop a high-performing Product organisation through coaching, mentoring, and active talent development. Provide clear line management and create an environment where the team can do their best work, proving a safe space for development & feedback.
- Cross-functional Collaboration: Partner closely with Commercial, Revenue, Marketing, Technology, and Operations teams to ensure product strategy is tightly aligned with business objectives and member needs. Act as a trusted senior voice across the business, building strong relationships with internal and external stakeholders.
Qualifications:
- 10+ years of product management experience, with a strong track record of product strategy and execution across multiple digital channels — web, mobile, and app.
- Strong working knowledge of agile methodologies, with experience thriving in fast-paced, iterative product environments.
- Proven experience building successful products at scale.
- Hands-on experience leading app development and optimisation, with an uncompromising focus on quality and user-centred design (Figma).
- Experience leading marketplace products, including scaling operations and improving platform efficiency.
- Data-driven mindset, with fluency in analytics tools and a habit of letting insight guide product decisions and user experience optimisation.
- Hospitality and/or membership experience is a plus, but not essential.
- Excellent leadership and communication skills — you can inspire and drive cross-functional teams, and know how to bring diverse stakeholders on the journey.
- Strong commercial acumen with the ability to align product strategy with broader business objectives, working effectively with both internal teams and external partners.
- Proven ability to manage complex stakeholder relationships with confidence and clarity.
- Resilient and adaptable — comfortable shifting priorities at pace in response to evolving business needs.
What’s in it for you…
- 25 days holiday (and bank holidays), pension and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Treat yourself with lots of retail & hospitality perks through our partners.
- Excellent discounts across the entire Ennismore family for you and your nearest and dearest (even after you leave!).
- Extra time off to volunteer with one of our partner charities.
- Cycle to work scheme.
- Enhanced Family Leave.
- Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
- Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!).
- A competitive package and plenty of opportunity for development.
Membership Product Director - Dis-loyalty (12-month FTC) in London employer: AccorCorpo
Ennismore is an exceptional employer that fosters a dynamic and innovative work culture, particularly within the Dis-loyalty team. Employees benefit from generous perks such as 25 days of holiday, a health cash plan, and extensive discounts across the Ennismore family, all while working in a creative environment that encourages personal and professional growth. This role offers the unique opportunity to lead a groundbreaking membership platform in the vibrant hospitality sector, making a meaningful impact on member experiences and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Product Director - Dis-loyalty (12-month FTC) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially how they align with the Dis-loyalty initiative. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Membership Product Director. Highlight your product management skills and how you've driven growth in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Ennismore team and contributing to the exciting Dis-loyalty project.
We think you need these skills to ace Membership Product Director - Dis-loyalty (12-month FTC) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Membership Product Director role. Highlight your experience in product management and how it aligns with the Dis-loyalty vision. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you've driven growth or improved user experiences. We love numbers that tell a story!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who’s not only qualified but also a great fit for our culture. Share your passion for hospitality and innovation, and why you’re excited about the Dis-loyalty initiative!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Ennismore!
How to prepare for a job interview at AccorCorpo
✨Know Your Product Inside Out
Before the interview, dive deep into the Dis-loyalty membership platform. Understand its unique selling points and how it differs from traditional loyalty programmes. Be ready to discuss how you would enhance the product strategy and user experience.
✨Showcase Your Leadership Style
As a Membership Product Director, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, focusing on coaching and mentoring. Highlight your approach to creating a supportive environment where team members can thrive.
✨Be Data-Driven
Familiarise yourself with analytics tools and be prepared to discuss how data has influenced your product decisions. Share specific instances where you've used insights to optimise user experiences or improve product delivery.
✨Emphasise Cross-Functional Collaboration
This role requires working closely with various teams. Think of examples where you've effectively collaborated with marketing, technology, or operations. Show how you can bridge gaps between different departments to achieve common goals.
