At a Glance
- Tasks: Handle M&E group enquiries and drive conversion for bookings across the UK and ENA markets.
- Company: Join Accor Group, a global leader in hospitality with over 45 brands.
- Benefits: Enjoy hybrid working, talent development, and a supportive team culture.
- Other info: Access to comprehensive training and unique ESG initiatives.
- Why this job: Kickstart your career in hospitality and make a positive impact on customer experiences.
- Qualifications: 2-3 years in M&E hotel sales or related fields; fluent English required.
The predicted salary is between 51750 - 63250 £ per year.
Company Description: Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. With us, your personality is valued, and your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Job Description: Here is where your greatest challenge awaits you: Your role is to handle the day-to-day M&E group enquiries on behalf of the business, focusing on the UK and other ENA markets (France, DACH, EE). You take a proactive and reactive approach to B2B enquiries – from direct corporates to third-party agents – liaising with hotels across ENA and the global network, using Back You and Anais (Salesforce) to drive conversion and hit annual M&E targets.
Your mission:
- Group booking requests
- Answer M&E booking requests and follow up RFPs by phone, email and online (B2B)
- Advise and recommend the hotels that best suit client needs and Accor sales priorities
- Stay organised and multi-task to handle several enquiries at once
Relationships:
- Maintain strong, professional relationships with customers, hotels and sales teams
- Increase sales and improve confirmation and realization ratios
- Negotiate prices with clients and hotels
GSE strategy:
- Support the implementation and achievement of the GSE strategy and targets
- Stay up to date on market information, trends and competitors
- Make full use of the GSE tools – Back You and Anais (Salesforce)
- Attend internal and external M&E and sales events when required
Tools and teamwork:
- Work with Salesforce (Anais) and Back You – full training provided
- Work within a team with a proactive, result-oriented approach and strong customer focus
- Help drive conversion and achieve the annual M&E targets
Qualifications:
- 2–3 years in M&E hotel sales, banqueting or a MICE / DMC agency, ideally at hotel or central level handling M&E group enquiries.
- Fluent English, Spanish is a plus
- Strong M&E market knowledge (UK / ENA)
- Good organizational skills and geographical knowledge of Europe
- Proficient in Excel and PowerPoint
Additional Information: Accor dares to impact the world. Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.
What’s in there for you?
- Unique opportunity to take your first steps and develop your career with worldwide Augmented Hospitality leaders
- Package of benefits and perks of working for Accor
- Work in a multi-national team
- Hybrid way of working
- Talent development opportunities
- Access to a comprehensive training catalogue within our Accor Academy
- Option to further develop and grow in- and outside of the region or globally
- Various ESG activities & initiatives
If this sounds like you, we’d love to hear from you. Apply now and become part of a team where passion and purpose meet.
Group Solution Expert (FTC 12 months) - M/F/X in London employer: AccorCorpo
Ennismore is an exceptional employer, offering a vibrant work culture in the heart of London that fosters innovation and creativity. As a Digital Analytics Specialist, you'll benefit from a competitive package, generous holiday allowance, and a commitment to employee wellbeing, alongside opportunities for professional growth within a fast-growing international group. With a focus on leveraging AI and automation, you'll be part of a team dedicated to transforming the hospitality experience while enjoying unique perks and discounts across the Ennismore family.
StudySmarter Expert Advice🤫
We think this is how you could land Group Solution Expert (FTC 12 months) - M/F/X in London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Group Solution Expert (FTC 12 months) - M/F/X in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at AccorCorpo
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at AccorCorpo. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
