At a Glance
- Tasks: Handle M&E group enquiries and drive conversion for bookings across the UK and ENA markets.
- Company: Join Accor Group, a global leader in hospitality with over 45 brands.
- Benefits: Enjoy hybrid working, talent development, and a supportive team culture.
- Other info: Access to comprehensive training and unique ESG initiatives.
- Why this job: Kickstart your career in hospitality and make a positive impact on customer experiences.
- Qualifications: 2-3 years in M&E hotel sales or related fields; fluent English required.
The predicted salary is between 51750 - 63250 £ per year.
Company Description: Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. With us, your personality is valued, and your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Job Description: Here is where your greatest challenge awaits you: Your role is to handle the day-to-day M&E group enquiries on behalf of the business, focusing on the UK and other ENA markets (France, DACH, EE). You take a proactive and reactive approach to B2B enquiries – from direct corporates to third-party agents – liaising with hotels across ENA and the global network, using Back You and Anais (Salesforce) to drive conversion and hit annual M&E targets.
Your mission:
- Group booking requests
- Answer M&E booking requests and follow up RFPs by phone, email and online (B2B)
- Advise and recommend the hotels that best suit client needs and Accor sales priorities
- Stay organised and multi-task to handle several enquiries at once
Relationships:
- Maintain strong, professional relationships with customers, hotels and sales teams
- Increase sales and improve confirmation and realization ratios
- Negotiate prices with clients and hotels
GSE strategy:
- Support the implementation and achievement of the GSE strategy and targets
- Stay up to date on market information, trends and competitors
- Make full use of the GSE tools – Back You and Anais (Salesforce)
- Attend internal and external M&E and sales events when required
Tools and teamwork:
- Work with Salesforce (Anais) and Back You – full training provided
- Work within a team with a proactive, result-oriented approach and strong customer focus
- Help drive conversion and achieve the annual M&E targets
Qualifications:
- 2–3 years in M&E hotel sales, banqueting or a MICE / DMC agency, ideally at hotel or central level handling M&E group enquiries.
- Fluent English, Spanish is a plus
- Strong M&E market knowledge (UK / ENA)
- Good organizational skills and geographical knowledge of Europe
- Proficient in Excel and PowerPoint
Additional Information: Accor dares to impact the world. Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.
What’s in there for you?
- Unique opportunity to take your first steps and develop your career with worldwide Augmented Hospitality leaders
- Package of benefits and perks of working for Accor
- Work in a multi-national team
- Hybrid way of working
- Talent development opportunities
- Access to a comprehensive training catalogue within our Accor Academy
- Option to further develop and grow in- and outside of the region or globally
- Various ESG activities & initiatives
If this sounds like you, we’d love to hear from you. Apply now and become part of a team where passion and purpose meet.
Group Solution Expert (FTC 12 months) - M/F/X in London employer: Accorcorpo
Ennismore is an exceptional employer, offering a vibrant work culture in the heart of London that fosters innovation and creativity. As a Digital Analytics Specialist, you'll benefit from a competitive package, generous holiday allowance, and a commitment to employee wellbeing, alongside opportunities for professional growth within a fast-growing international group. With a focus on leveraging AI and automation, you'll be part of a team dedicated to transforming the hospitality experience while enjoying unique perks and discounts across the Ennismore family.
StudySmarter Expert Advice🤫
We think this is how you could land Group Solution Expert (FTC 12 months) - M/F/X in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Accorcorpo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Accorcorpo
Don't be shy about reaching out to Accorcorpo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Group Solution Expert (FTC 12 months) - M/F/X in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Accorcorpo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Accorcorpo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
