At a Glance
- Tasks: Provide exceptional customer service and support in a dynamic team environment.
- Company: Join Accora, a passionate company dedicated to enhancing lives through innovative medical devices.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and private healthcare.
- Other info: Opportunities for personal and professional growth with a focus on diversity and inclusion.
- Why this job: Make a positive impact while developing your skills in a supportive workplace.
- Qualifications: Strong communication skills and a passion for customer satisfaction are essential.
The predicted salary is between 20790 - 25410 £ per year.
Are you a people-oriented individual with excellent communication skills and a passion for providing exceptional customer service? Do you enjoy problem-solving and going the extra mile to ensure customer satisfaction? If so, we have an exciting opportunity for you! Join our dedicated Customer Care team and play a crucial role in ensuring our customers receive the best experience possible.
The Customer Care team plays a key role in the journey:
- Info Enquiries - Provide helpful knowledge on the products and delivery procedures
- Quotations - Provide a quote quickly following an assessment or enquiry
- Order processing - Process orders quickly to ensure delivery lead times are met
- Updating customer - Update customers on delivery dates (providing PODs)
- Aftersales Care (tech support/queries) - Deal with any queries or issues quickly and efficiently, to maintain the customer satisfaction we have given previously (Includes taking card payments, requiring operatives to be PCI DSS compliant).
As a member of our Customer Care team, you will be at the forefront of our customer interactions, serving as the primary point of contact for inquiries, assistance, and issue resolution.
Your Contribution:
- Making a Positive Impact
- Order processing - retail sector, homecare sector, care home sector
- Quote processing - retail sector, homecare sector, care home sector
- Customer order updates - delivery, proof of deliveries updating on stock
- Liaison with 3rd party warehouse partner
- Provide support and resources for sales personnel
- Over the phone product assistance
Key goals and KPIs:
- Be a team player, helping others and providing customer service excellence
- Customer feedback is recorded and financial targets are linked
Skills and abilities:
- Strong communication (oral and written) and numeracy skills
- Effective and confident telephone skills, with an excellent level of English
- Ability to work effectively both individually and in a team
- Ability to flourish in a competitive environment
- Good ICT skills
Other requirements:
- Attention to detail, with good planning and organisational skills
- Drive and enthusiasm
- The potential to grow and develop in line with the business
- High degree of self-motivation and ambition
- Ability to influence and engage with colleagues, peers, key customers and prospects
- Positive, confident and determined approach
- Continuous improvement mindset
We take health and safety seriously and expect our team members to adhere to our policies. Our employees are ambassadors of our company, promoting our brand with a positive image. We live and breathe our core values of insight, determination, and integrity, delivering on our mission statement and promoting our company's long-term vision. Adhering to high-quality and regulatory standards is essential at Accora.
Our Commitment to Supporting You:
At Accora, we prioritise our employees' personal and professional development by offering training activities, on-the-job training, in-house and external training courses. We believe in investing in our employees and providing them with opportunities to grow and develop within the company. We offer a competitive salary, comprehensive benefits package, and a supportive and inclusive work environment.
Celebrating Diversity: Why It Matters to Us:
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
Benefits:
- Competitive salary
- Company laptop provided
- Annual leave: 25 days per year and public holidays
- Private medical healthcare cover
- Training and development opportunities
- Free hot/cold drinks and snacks etc.
- Free parking
We are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy.
This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination, and integrity. If you are passionate about creating products that improve the lives of others and are looking for an exciting new challenge, we encourage you to apply for this role.
Please note: we take the protection of your personal data seriously and process it in accordance with GDPR and relevant data privacy laws. By applying, you consent to us processing your data for recruitment purposes. Your personal data will be securely stored and not shared with third parties without your consent. You have the right to access, correct, or delete your data. To do so, contact us at info@accora.care
Customer Care Support in Orwell employer: Accora
Accora is an exceptional employer located in the picturesque village of Orwell, offering a dynamic work culture that fosters innovation and collaboration. With a strong emphasis on employee growth, you will have access to professional development opportunities while enjoying generous benefits such as 25 days of annual leave and private medical healthcare. Join us to be part of a forward-thinking team dedicated to delivering impactful software solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Support in Orwell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Accora. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Accora before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Support in Orwell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Accora:Your cover letter is your chance to shine! Tell us why you want to work at Accora specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Accora!
How to prepare for a job interview at Accora
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
