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- Tasks: Engage with customers, book assessments, and support the sales team daily.
- Company: Accora designs assistive devices to enhance independence and quality of life.
- Benefits: Enjoy 25 days leave, private medical cover, snacks, and training opportunities.
- Why this job: Join a passionate team making a positive impact in people's lives.
- Qualifications: A-level standard or equivalent; customer service experience is a plus.
- Other info: We celebrate diversity and offer an inclusive work environment.
The predicted salary is between 28800 - 43200 £ per year.
As a Booking Co‑Ordinator in Customer Care, you will be at the forefront of our sales efforts, working closely with our customers to ensure a seamless and personalized experience. You will play a key role in the customer journey by proactively engaging with clients, booking seating assessments, and coordinating with our Customer Care team.
Requirements
Our Bookings Co‑Ordinator play a key part in the customer journey, booking seating assessments with clients, and forming part of the front line of inbound call answering along with the Customer Care team.
Your Contribution: Making a Positive Impact
- Answering telephone calls and emails from our customers in a timely manner
- Booking seating and FloorBed assessments into the relevant product specialist\’s diary
- Working closely with the product specialist team and ISC colleagues to ensure most efficient use of PS\’s day
- Occasionally outbound calls and emails may be required to customers to promote assessments
- Processing credit card expenses for product specialists
- General support for sales team
Key goals and KPIs
- Assessment bookings
- Missed call rate
Qualifications And Training
It is desirable that the postholder has:
- Qualification to A-level standard or equivalent
Experience And Knowledge
It is desirable that the postholder has:
- Customer service experience
- Relevant product and industry knowledge
- Desirable previous experience of managing diaries
Skills And Abilities
It is essential that the postholder has:
- Effective and confident telephone skills, with an excellent level of English
- A good understanding of geographical areas across the country
- Ability to learn to use internal diary systems and Google maps
- Ability to calculate travel time accurately between locations
- Ability to work effectively in a team
- Good ICT skills
Other Requirements
It is essential that the postholder has:
- Attention to detail, with good planning and organisational skills
- Drive and enthusiasm
- Positive, confident and determined approach
- Continuous improvement mindset
- Full driving licence
Essential Skills for Making a Difference
We take health and safety seriously and expect our team members to adhere to our policies. Our employees are ambassadors of our company, promoting our brand with a positive image. We live and breathe our core values of insight, determination, and integrity, delivering on our mission statement and promoting our company\’s long‑term vision. Adhering to high‑quality and regulatory standards is essential at Accora.
Our Commitment to Supporting You
At Accora, we prioritize our employees\’ personal and professional development by offering training activities, on‑the‑job training, in‑house and external training courses. We believe in investing in our employees and providing them with opportunities to grow and develop within the company. We offer a competitive salary, comprehensive benefits package, and a supportive and inclusive work environment.
Celebrating Diversity: Why It Matters to Us
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
Benefits
- Free hot/cold drinks and snacks etc
- Annual leave: 25 days per year + public holidays
- Competitive salary
- Private medical healthcare cover
- Training and development opportunities
About Accora
We are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy.
This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination, and integrity.
If you are passionate about creating products that improve the lives of others and are looking for an exciting new challenge, we encourage you to apply for this role. To learn more about our company and the products we create, please visit our website at www.accora.care.
Please note: we take the protection of your personal data seriously and process it in accordance with GDPR and relevant data privacy laws. By applying, you consent to us processing your data for recruitment purposes. Your personal data will be securely stored and not shared with third parties without your consent. You have the right to access, correct, or delete your data. To do so, contact us at info@accora.care.
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Customer Care / Bookings Co-Ordinator employer: Accora
Contact Detail:
Accora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care / Bookings Co-Ordinator
✨Tip Number 1
Familiarise yourself with our products and services. Understanding the assistive devices we offer will not only help you in conversations with customers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone skills. Since you'll be answering calls from customers, it's essential to sound confident and friendly. Consider role-playing with a friend to enhance your communication style.
✨Tip Number 3
Brush up on your organisational skills. Being able to manage diaries and schedules effectively is crucial for this role. Try using tools like Google Calendar to get comfortable with scheduling and time management.
✨Tip Number 4
Show your enthusiasm for teamwork. This position involves collaborating with various teams, so be prepared to discuss how you've successfully worked in a team environment in the past during your interview.
We think you need these skills to ace Customer Care / Bookings Co-Ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Care / Bookings Co-Ordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, diary management skills, and any relevant product knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet the key goals and KPIs mentioned in the job description.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how your skills and experiences make you a great fit for the position. Mention your attention to detail and organizational skills, as these are crucial for the role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Accora
✨Showcase Your Customer Service Skills
As a Booking Co-Ordinator, you'll be interacting with customers regularly. Highlight your previous customer service experience and provide examples of how you've handled challenging situations or gone the extra mile for clients.
✨Demonstrate Organisational Abilities
This role requires excellent organisational skills, especially when managing diaries and scheduling assessments. Be prepared to discuss how you prioritise tasks and manage your time effectively in previous roles.
✨Familiarise Yourself with the Product
Understanding the products and services offered by the company is crucial. Do some research on assistive devices and be ready to discuss how they improve independence and quality of life for users.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
