Product Specialist - South West in Hounslow

Overview

Main purpose of job: The Product Specialist is responsible for delivering high-quality postural seating assessments, demonstrations, and product recommendations for individuals with complex seating, posture, and pressure care needs. This role ensures each service user receives an effective, clinically informed seating solution that enhances comfort, function, and quality of life.

Responsibilities

• Seating Assessments & Clinical Input: Conduct thorough, person-centred seating and postural assessments in community settings, homes, hospitals, therapy centres, and care facilities. Identify clinical needs related to posture, pressure management, function, and safety. Recommend appropriate seating solutions in line with best practice and product capabilities. Produce clear, accurate, and timely assessment notes, reports and quotes.
• Product Demonstration & Prescription: Demonstrate the full Accora seating range and discuss clinical benefits, features, and available accessories. Work collaboratively with therapists, caregivers, and families to configure and prescribe seating that meets individual clinical requirements. Promote awareness of the wider Accora product portfolio during all visits and professional interactions.
• Collaboration With Occupational Therapists: Participate in regular OT supervision sessions to support clinical development and reflective practice. Seek OT guidance for complex cases and ensure assessment practices align with clinical standards and safeguarding expectations. Work closely with internal OTs to continually improve assessment methodology and outcome quality.
• Clinical Training & Competency Development: Attend all required internal training sessions to build knowledge in clinical prescription of seating, posture management, pressure care principles and risk factors, and complex case handling. Successfully complete and maintain Accora clinical competencies. Actively participate in ongoing workshops, and practical skill development.
• Customer Engagement & Relationship Management: Build strong relationships with clinicians, partners, community teams, and service providers. Provide guidance, coaching, and informal training to external professionals on seating, posture, and pressure care when appropriate. Support the delivery of Accora training sessions, events, and product education days.
• Operational & Team Responsibilities: Work with customer care team, managing and optimizing a diary of assessments, revisits, demonstrations, and training sessions. Assist with deliveries and call outs as required. Maintain equipment, demo chairs, and vehicles to required standards. Provide ongoing feedback to the team regarding product performance, service user needs, and market trends. Contribute to team targets and support the overall Accora growth strategy.

General expectations: Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities. Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job. Undertake health and safety duties commensurate with the post and as detailed in the Company's Health and Safety Policy. Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public. Live and breathe our core values – insight, determination and integrity; deliver to our mission statement and promote the Company's long-term vision. Adhere to relevant quality and regulatory requirements at all times.

Qualifications and training: It is essential that the postholder has a qualification to A-level standard or equivalent.

Experience and knowledge: It is desirable that the postholder has relevant product and industry knowledge, experience in a seating, clinical equipment, mobility, or assistive technology environment (preferred), and experience as an OT or physio would be an advantage. Strong understanding of posture, positioning, and pressure care principles (training provided). Confident communicator able to liaise effectively with clinicians, clients, and families. Ability to manage a field-based role, plan routes, and prioritise workload. Empathetic, professional, and person-centred approach to client needs.

Skills and abilities: It is essential that the postholder has strong communication (oral and written) and numeracy skills, effective and confident telephone skills, with an excellent level of English, ability to work effectively both individually and in a team, and the ability to flourish in a competitive environment. Good ICT skills.

Other requirements: It is essential that the postholder has attention to detail, with good planning and organisational skills, drive and enthusiasm, the potential to grow and develop in line with the business, a high degree of self-motivation and ambition, and the ability to influence and engage with colleagues, peers, key customers and prospects. Positive, confident and determined approach. Continuous improvement mindset. Full driving licence.

Company benefits: Company Van, Phone & Laptop provided. Annual leave: 25 days per year and public holidays. Private medical healthcare cover. Training and development opportunities. Competitive base salary + uncapped bonus structure.

About Accora: We are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy. This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination, and integrity. If you are passionate about creating products that improve the lives of others and are looking for an exciting new challenge, we encourage you to apply for this role.