At a Glance
- Tasks: Manage operational heads, ensure brand standards, and handle guest feedback effectively.
- Company: Novotel Wolverhampton is part of Fairview Hotels, a member of the Accor network with over 5,500 hotels.
- Benefits: Enjoy free parking, uniform, meals on duty, and two bonus breaks after probation.
- Other info: Flexibility to work shifts, including evenings and weekends, is essential.
- Why this job: Join a modern hotel in the city centre with opportunities for development and advancement.
- Qualifications: Requires 2 years in a similar fast-paced role, preferably with HOD experience in hospitality.
The predicted salary is between 30000 - 35000 £ per year.
Company Description
The Novotel Wolverhampton, part of Fairview Hotels portfolio, has the opportunity for an experienced Operations Manager to join the team. We are a modern 132 room hotel in the city centre, just a short walk from Wolverhampton train centre and excellent road links via the M6 and M54. We are a member of the Accor network, which brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement.
Fairview Hotels can offer the following benefits:
- Free parking
- Uniform
- Meal whilst on duty
- Two Bonus breaks each year following the successful passing of our probation period
Job Description
This is a hands-on role and requires flexibility to work shifts to suit the business needs, including evenings and weekends. Responsible for the Operational Heads of Department and reporting to the General Manager. You will ensure brand and company standards are maintained and guest expectations are anticipated and exceeded. You will act on behalf of the General Manager in their absence.
Key accountabilities include:
- Empower and train staff to manage guest feedback and complaints effectively
- Drive improvement through RPS analysis
- Lead daily and weekly operational meetings
- Monitor and drive departmental sales and maximise upselling opportunities
- Support preventative maintenance
- Ensure fair, professional handling of employee relations, being the Hotels HR Champion
- Conduct inductions, probation reviews, 1:1s, and annual appraisals
- Plan personal and team development with a focus on performance improvement
- Attend all H&S, fire, and food safety training and ensure external audits are exceeded
- Abide by relevant legislation, including Health & Safety at Work Act 1974 and COSHH guidelines
Qualifications
2 years previous experience in a similar fast-paced role is ideal. Previous HOD experience preferable within the Hotel Industry.
Additional Information
You must be eligible and be able to prove your eligibility to work within the UK.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Operations Manager in Wolverhampton employer: Accor Hotels
Located in Wolverhampton city centre, Novotel offers a modern environment with 132 rooms. Employees benefit from free parking and meal provisions while working, fostering a supportive atmosphere for personal and team development.
