At a Glance
- Tasks: Lead the wine programme and mentor the team in luxury service.
- Company: Join Gordon Ramsay's renowned restaurant in Knutsford.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Flexible tasks and a vibrant atmosphere await you.
- Why this job: Be part of a prestigious team and elevate your hospitality career.
- Qualifications: Experience in a wine-focused role and a passion for fine dining.
The predicted salary is between 30000 - 40000 € per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Your purpose will be: The wine supervisor serves as the primary floor leader and beverage specialist for Gordon Ramsay at the Mere. This role is responsible for ensuring the seamless execution of the Ramsay service sequence while driving the restaurant’s profitability through an expert, curated wine program. You will act as the 'visual anchor' of the dining room, mentoring the team in both service mechanics and sophisticated wine storytelling.
Job Description:
- Act as the visual presence and lead authority in the restaurant in the absence of the Restaurant Manager, ensuring the standard of excellence is met at every touchpoint.
- Run the shift and allocate daily roles to team members, ensuring that all opening, service, and closing procedures are carried out with military precision.
- Represent the restaurant in departmental meetings and briefings, ensuring alignment with the wider resort's goals.
- Be precise in executing guest orders and handling complaints immediately, ensuring guest recovery aligns with luxury hospitality standards.
- Maintain operational stock levels for the restaurant, with specific accountability for the wine cellar, inventory rotation, and high-value beverage ordering.
- Maintain an exhaustive knowledge of the breakfast, evening, and bar menus, with an expert-level command of the wine list to provide bespoke pairing recommendations.
- Take every opportunity to up-sell premium vintages and lead the team in daily sales initiatives, focusing on increasing the average check through wine pairings.
- Ensure all wine-related documentation, including bin end lists and daily beverage reports, are completed accurately.
- Hold pre-shift briefings that include training sessions, educating the team on new vintages, tasting notes, and professional pouring techniques.
- Communicate professionally with all colleagues and the back-of-house team, fostering a culture of mutual respect and high-speed efficiency.
- Maintain the detailed cleanliness standards of the dining room and service areas to ensure an 'audit-ready' environment at all times.
- Be strictly accountable for all monies and financial payments while on shift, ensuring precise reconciliation of wine sales.
- Remain aware of daily and upcoming business for the resort, adjusting stock levels and staffing roles to meet forecasted demand.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications:
- Proven experience in an Assistant Restaurant Managerial (Wine) role, ideally within a luxury or high-volume environment.
- Qualification in Hospitality Management/Food.
Wine Supervisor - Gordon Ramsay employer: Accor Hotels
Gordon Ramsay at the Mere is an exceptional employer, offering a vibrant work culture that prioritises excellence and employee development. Located in the picturesque Knutsford, Cheshire, this role as Wine Supervisor not only allows you to showcase your expertise in fine wines but also provides opportunities for mentorship and leadership within a luxury dining environment. With a commitment to staff training and a focus on delivering outstanding guest experiences, you'll find a rewarding career path that encourages growth and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Wine Supervisor - Gordon Ramsay
✨Tip Number 1
Get to know the restaurant inside out! Familiarise yourself with the wine list and menu, so you can chat confidently about pairings and recommendations. This will show your passion and expertise during interviews.
✨Tip Number 2
Network like a pro! Attend wine tastings or hospitality events in your area. Meeting industry professionals can open doors and give you insider info on job opportunities that might not be advertised.
✨Tip Number 3
Practice your storytelling skills! As a wine supervisor, you'll need to engage guests with fascinating tales about the wines. Prepare some anecdotes or interesting facts to share during your interview.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to highlight your relevant experience and how you can contribute to our luxury service standards.
We think you need these skills to ace Wine Supervisor - Gordon Ramsay
Some tips for your application 🫡
Show Your Passion for Wine:When writing your application, let your love for wine shine through! Share any experiences or stories that highlight your expertise and enthusiasm for wine, as this will resonate with us at Gordon Ramsay.
Tailor Your CV to the Role:Make sure your CV reflects the specific skills and experiences that align with the Wine Supervisor position. Highlight your previous roles in luxury settings and any relevant qualifications to catch our eye!
Be Professional Yet Approachable:While we want to see your personality, remember to maintain a professional tone in your written application. Strike a balance between being friendly and showcasing your expertise in hospitality and wine.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Gordon Ramsay at the Mere!
How to prepare for a job interview at Accor Hotels
✨Know Your Wines
Make sure you brush up on your wine knowledge before the interview. Be prepared to discuss different varietals, regions, and pairing suggestions. This will show that you're not just a supervisor but a true beverage specialist who can elevate the dining experience.
✨Demonstrate Leadership Skills
Since you'll be acting as a floor leader, think of examples from your past experiences where you've successfully led a team. Be ready to share how you handled challenges, allocated roles, and ensured service excellence under pressure.
✨Showcase Your Service Mindset
Luxury hospitality is all about the guest experience. Prepare to discuss how you would handle guest complaints and ensure satisfaction. Highlight any previous experiences where you turned a negative situation into a positive one.
✨Be Ready for Practical Scenarios
Expect some situational questions or role-playing scenarios during the interview. They might ask how you'd manage a busy shift or train a new team member on wine service. Think through these scenarios in advance so you can respond confidently and effectively.
