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- Tasks: Lead a dynamic team to deliver unforgettable dining experiences at The Savoy.
- Company: Join the prestigious Savoy Hotel, known for luxury and excellence.
- Benefits: Enjoy competitive salary, generous holiday, and exclusive discounts.
- Other info: Flexible roles with opportunities for growth and development.
- Why this job: Be part of a legendary establishment and elevate your hospitality career.
- Qualifications: Experience in restaurant management and a passion for 5-star service.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Your purpose will be: To assist Restaurant General Manager and lead the Gallery all-day dining team in delivering exceptional, memorable dining experiences, ensuring the highest standards of service, quality, and operational excellence. As a handsâon leader, you will oversee the daily operations of the outlet, working closely with the kitchen and supporting your Assistant Managers and Supervisors to drive performance, engagement, and consistency.
You will be accountable for:
- Leading and directing all frontâofâhouse operations within Gallery, ensuring seamless service delivery
- Driving a culture of 5-star service excellence, ensuring every guest experience exceeds expectations
- Managing, coaching, and developing a leadership team of 2 Assistant Managers and 2 Supervisors
- Ensuring strong financial performance by monitoring costs, driving revenue, and achieving departmental targets
- Implementing and maintaining Fairmont/Savoy service standards and SOPs
- Taking ownership of guest satisfaction, including handling and resolving complaints with professionalism and care
- Building strong relationships across departments to ensure smooth and efficient operations
- Supporting the strategic direction of the outlet in line with F&B objectives
Your key responsibilities & contribution will be:
- Overseeing day-to-day operations to ensure smooth and efficient service at all times
- Leading daily briefings and setting the tone for successful service periods
- Being present on the floor, leading by example with a handsâon approach
- Coaching and developing Assistant Managers and Supervisors to strengthen leadership capability
- Ensuring all colleagues are trained, engaged, and consistently delivering outstanding service
- Monitoring service standards and taking corrective actions where necessary
- Driving guest engagement and ensuring prompt, effective guest recovery
- Working closely with the kitchen team to maintain quality and consistency
- Ensuring compliance with food hygiene, health & safety, and company policies
- Supporting budgeting, forecasting, and cost control initiatives
- Maintaining clear communication within the team and across the hotel
Qualifications
Essential:
- Proven experience in a Restaurant Manager or similar leadership role within a luxury or high-volume environment
- Strong understanding of 5-star service standards and guest expectations
- Demonstrated leadership skills with the ability to manage and develop a structured team
- Excellent communication and interpersonal skills with the ability to inspire and motivate
- Strong organisational skills with the ability to multitask and perform under pressure
- Commercial awareness with an understanding of financial drivers in a restaurant environment
Desirable:
- Strong food & beverage knowledge, including current trends
- Wine knowledge (WSET or equivalent advantageous)
- Experience with POS systems and restaurant booking platforms
- Experience managing large teams in a dynamic environment
Attributes and Characteristics:
- Charismatic and confident leader with strong presence on the floor
- Handsâon, proactive, and solutionsâfocused approach
- Passionate about delivering exceptional guest experiences
- Strong attention to detail and commitment to excellence
- Collaborative team player with a positive and professional attitude
- Commercially aware with a drive for results
Please note that we believe in flexibility and multiâskilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What's in it for you?
- Competitive salary and additional service charge
- Life insurance and pension
- 31 days of holiday (including public holidays)
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay for two at The Savoy after successful probation
- Colleague restaurant, gym, interfaith prayer room and wellness room
- Laundry services
- Cashback for wellbeing/healthcare expenses; HSF & Perkbox
- Employee assistance program
- Virgin Active and The Gym Group membership discounts
- Cycleâtoâwork scheme
- Season ticket loan for commuting
- Annual optician reimbursements of ÂŁ100
- Local discounts for F&B and retail
Restaurant Manager, The Savoy Hotel in Westminster employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Restaurant Manager, The Savoy Hotel in Westminster
â¨Tip Number 1
Get to know the restaurant scene in your area! Visit local spots, chat with managers, and understand what makes a dining experience exceptional. This knowledge will help you stand out when you apply through our website.
â¨Tip Number 2
Network like a pro! Attend industry events or join online groups where restaurant professionals hang out. Building connections can lead to job opportunities that arenât even advertised yet.
â¨Tip Number 3
Show off your leadership skills! When you get the chance to meet potential employers, share examples of how you've successfully led teams in the past. We love seeing candidates who can inspire and motivate others.
â¨Tip Number 4
Be proactive! If you see a restaurant youâd love to work at, donât wait for them to post a job. Reach out directly, express your interest, and let them know why youâd be a great fit. And remember, applying through our website is always a smart move!
We think you need these skills to ace Restaurant Manager, The Savoy Hotel in Westminster
Some tips for your application đŤĄ
Show Your Passion for Hospitality: When writing your application, let your love for the restaurant industry shine through! Share specific experiences that highlight your commitment to delivering exceptional guest experiences and how you embody the 5-star service standards we value at The Savoy.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Restaurant Manager role. Highlight relevant leadership experience, especially in high-volume or luxury settings, and demonstrate how your skills align with our mission of operational excellence and guest satisfaction.
Be Specific About Your Achievements: Quantify your successes where possible! Whether itâs improving guest satisfaction scores or driving revenue growth, specific examples will make your application stand out. We love seeing how you've made a tangible impact in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. Itâs the easiest way for us to keep track of your application and ensures youâre considered for this exciting opportunity at The Savoy!
How to prepare for a job interview at Accor Hotels
â¨Know Your Service Standards
Familiarise yourself with the 5-star service standards that The Savoy Hotel upholds. Be ready to discuss how youâve implemented similar standards in your previous roles and how you plan to maintain them in the Gallery.
â¨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your coaching techniques and how youâve developed team members into strong leaders, as this is crucial for the role.
â¨Demonstrate Financial Acumen
Brush up on your understanding of financial drivers in a restaurant setting. Be prepared to discuss how youâve managed costs and driven revenue in past positions, as this will show your commercial awareness.
â¨Engage with the Interviewers
During the interview, make sure to engage with your interviewers by asking insightful questions about the Galleryâs operations and guest engagement strategies. This shows your genuine interest in the role and helps you build rapport.