Company Description
\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Job Description
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
Full Time Contract, Permanent, 5 days per week. Expected Start Date: Mid-November 2026 (TBC), salary £14.80 per hour.
Ibis London Wembley is looking for positive team member to support the reception team and create memorable experiences for our guests.
What will you do?
If you think talking to people is an art, and if you enjoy when no day is the same… Then this is what you could expect to do:
- Welcome the guests and consistently offer professional, friendly and engaging service.
- Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Review arrivals, ensure that special requests are met and service is anticipatory.
- Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
- Assist in growing ALL program membership.
Qualifications
- Prior experience working withOPERA cloudwill be valued.
- Fluency in English
- Customer Service
Additional Information
A little more information:
As Front Office Team Member you will have the opportunity to contribute to a fabulous guest experience together with your team. To help you do that we will support you with the knowledge and skills to be successful in your role.
Our hotel offers 210rooms, and Bar-Restaurant.Ibis London Wembley is a modern hotel situated in the heart of Wembley, one of London's most vibrant areas. It offers convenient access to some of the city's major attractions, including the iconic Wembley Stadium and OVO Arena.
One more thing…
By working at the Ibis London Wembley you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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Front Office Team Member in Wembley employer: Accor Hotels
At Fairmont Cheshire, The Mere, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and excellence in maintaining our luxury golf course. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that encourages professional development. Located in the picturesque Knutsford area, you will enjoy working amidst stunning landscapes while contributing to an unforgettable experience for our guests.
